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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

TrackID

Apprentice
Message 1 of 7
4,072 Views
Message 1 of 7

TrackID

When i login TrackID keeps loading and when i close it and reopen it, it's like i never logged in
Z3
6 REPLIES 6
Sony Xperia Support
Message 2 of 7
4,069 Views
Message 2 of 7

Re: TrackID

Hi @Med7at,

 

Welcome to the community.

 

Can you please try resetting the TrackID app by going to Settings > Apps > All > TrackID > Force Stop > Clear Data, then restart your phone.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 7
4,064 Views
Message 3 of 7

Re: TrackID

Same problem :S :s
Sony Xperia Support
Message 4 of 7
4,060 Views
Message 4 of 7

Re: TrackID

@Med7at,

 

Does it do the same thing in safe mode?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 5 of 7
4,057 Views
Message 5 of 7

Re: TrackID

Sorry, what is the safe mode?
Apprentice
Message 6 of 7
4,053 Views
Message 6 of 7

Re: TrackID

I didn't find the app when i went to the safe mode
Sony Xperia Support
Message 7 of 7
4,049 Views
Message 7 of 7

Re: TrackID

@Med7at,

 

That's strange, it should be a preinstalled app. Try a software repair


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.