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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

TrackID

Apprentice
Message 1 of 7
4,536 Views
Message 1 of 7

TrackID

When i login TrackID keeps loading and when i close it and reopen it, it's like i never logged in
Z3
6 REPLIES 6
Sony Xperia Support
Message 2 of 7
4,533 Views
Message 2 of 7

Re: TrackID

Hi @Med7at,

 

Welcome to the community.

 

Can you please try resetting the TrackID app by going to Settings > Apps > All > TrackID > Force Stop > Clear Data, then restart your phone.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 7
4,528 Views
Message 3 of 7

Re: TrackID

Same problem :S :s
Sony Xperia Support
Message 4 of 7
4,524 Views
Message 4 of 7

Re: TrackID

@Med7at,

 

Does it do the same thing in safe mode?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 5 of 7
4,521 Views
Message 5 of 7

Re: TrackID

Sorry, what is the safe mode?
Apprentice
Message 6 of 7
4,517 Views
Message 6 of 7

Re: TrackID

I didn't find the app when i went to the safe mode
Sony Xperia Support
Message 7 of 7
4,513 Views
Message 7 of 7

Re: TrackID

@Med7at,

 

That's strange, it should be a preinstalled app. Try a software repair


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.