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Troubleshoot, find support articles, run tests with the support app directly on your phone.
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TrackID issue

Veteran
Message 1 of 9
11,192 Views
Message 1 of 9

TrackID issue

Hello Sony,
I found an issue with TrackID app.

When listening to radio I clicked on TrackID app to recognize a song. It works like a charm, I get the name of the song. I want to turn back to radio so I am pressing back button. What happens then? Radio mutes itself for a few seconds without any reason Slightly frowning Face

And it happens each time you want to use TrackID and go back to radio. The same from the lock screen.

And please improve signal strenght for the radio if possible.
Please try to fix the issue.

Thank you.
8 REPLIES 8
Forum Legend
Message 2 of 9
11,176 Views
Message 2 of 9

Re: TrackID issue

Moved thread from Xperia Z2 forum to track Id forum.

 

Here you will get better replies.

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Highlighted
Veteran
Message 3 of 9
11,149 Views
Message 3 of 9

Re: TrackID issue

Thank you Nabeel.

Forum Legend
Message 4 of 9
11,098 Views
Message 4 of 9

Re: TrackID issue

Ok, so I tried to do exactly what you said on my Z and wasn't able to replicate the problem you're facing.

Radio never stops playing in my case at all

 

Which phone do you have and what is the version of Track ID ? Slightly smiling Face

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Veteran
Message 5 of 9
10,448 Views
Message 5 of 9

Re: TrackID issue

Z2. 

One time poster
Message 6 of 9
8,003 Views
Message 6 of 9

trackID lollipop problem

Hello Sony Community, 

 

I have a problem with trackID identifying radio tracks ... can anyone confirm this problem if it is just me or not

Rookie
Message 7 of 9
7,907 Views
Message 7 of 9

Re: trackID lollipop problem

Same problem for me, Z3 Compact Lollipop (5.02). Trackid on FM radio, the sound disappears, no identification.

Same problem if using Soundhound, etc. Ok if using an other mobil with KitKat.

Message 8 of 9
7,854 Views
Message 8 of 9

Re: trackID lollipop problem

TrackID is imperfect than basic google app.


 

Rookie
Message 9 of 9
5,589 Views
Message 9 of 9

Re: trackID lollipop problem

After update Trackid to 4.B.3.4, now Trackid working on FM-Radio, Thanks Sony!