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TrackID issue

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Veteran
Message 1 of 9
11,314 Views
Message 1 of 9

TrackID issue

Hello Sony,
I found an issue with TrackID app.

When listening to radio I clicked on TrackID app to recognize a song. It works like a charm, I get the name of the song. I want to turn back to radio so I am pressing back button. What happens then? Radio mutes itself for a few seconds without any reason Slightly frowning Face

And it happens each time you want to use TrackID and go back to radio. The same from the lock screen.

And please improve signal strenght for the radio if possible.
Please try to fix the issue.

Thank you.
8 REPLIES 8
Forum Legend
Message 2 of 9
11,298 Views
Message 2 of 9

Re: TrackID issue

Moved thread from Xperia Z2 forum to track Id forum.

 

Here you will get better replies.

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Veteran
Message 3 of 9
11,271 Views
Message 3 of 9

Re: TrackID issue

Thank you Nabeel.

Forum Legend
Message 4 of 9
11,220 Views
Message 4 of 9

Re: TrackID issue

Ok, so I tried to do exactly what you said on my Z and wasn't able to replicate the problem you're facing.

Radio never stops playing in my case at all

 

Which phone do you have and what is the version of Track ID ? Slightly smiling Face

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Veteran
Message 5 of 9
10,570 Views
Message 5 of 9

Re: TrackID issue

Z2. 

One time poster
Message 6 of 9
8,125 Views
Message 6 of 9

trackID lollipop problem

Hello Sony Community, 

 

I have a problem with trackID identifying radio tracks ... can anyone confirm this problem if it is just me or not

Rookie
Message 7 of 9
8,029 Views
Message 7 of 9

Re: trackID lollipop problem

Same problem for me, Z3 Compact Lollipop (5.02). Trackid on FM radio, the sound disappears, no identification.

Same problem if using Soundhound, etc. Ok if using an other mobil with KitKat.

Message 8 of 9
7,976 Views
Message 8 of 9

Re: trackID lollipop problem

TrackID is imperfect than basic google app.


 

Rookie
Message 9 of 9
5,711 Views
Message 9 of 9

Re: trackID lollipop problem

After update Trackid to 4.B.3.4, now Trackid working on FM-Radio, Thanks Sony!