account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

TrackID cannot idenify any track from album

One time poster
Message 1 of 2
2,082 Views
Message 1 of 2

TrackID cannot idenify any track from album

Hello,

TrackID cannot idenify any track from album that represented in Gracenote database. TrackID app works fine and identifying other music. Gracenote support recommended to contact Sony for this. I not found any contact of TrackID content team.

Album on iTunes: https://itunes.apple.com/album/more-zabytyh/id1093715933

Album on Google Play: https://play.google.com/store/music/album?id=Bee7mub6a4edpfzrlk7rr6mq52i

1 REPLY 1
Forum Legend
Message 2 of 2
2,072 Views
Message 2 of 2

Re: TrackID cannot idenify any track from album

try to clear data of trackID. settings>apps>trackID > clear data.

 

restart your device. make sure you have the latest udpates



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling