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No warranty info in latest Support app X compact

SOLVED
Talent
Message 1 of 3
359 Views
Message 1 of 3

No warranty info in latest Support app X compact

 Support app updated to version 4.1.2, and the Device Info area no longer shows warranty expiration date.

 

I know I can call Sony for the information, but I wonder why this has changed.

1 ACCEPTED SOLUTION

Accepted Solutions
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Sony Xperia Support
Message 3 of 3
280 Views
Message 3 of 3

Re: No warranty info in latest Support app X compact

Hi @pseudonym, sorry for the late reply to your question.

After a company decision, warranty information was removed from the Support app in version 4.1.2, released on August 20, 2018. We’re sorry that we cannot disclose this information in the app right now.

If you have any questions regarding the warranty on your device, please get in touch with your Local support team and they will assist you further.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

2 REPLIES
Emperor
Message 2 of 3
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Message 2 of 3

Re: No warranty info in latest Support app X compact

@pseudonym

 

https://talk.sonymobile.com/t5/Xperia-XZ1/Info-about-Guarantee/m-p/1341037#M4702




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Sony Xperia Support
Message 3 of 3
281 Views
Message 3 of 3

Re: No warranty info in latest Support app X compact

Hi @pseudonym, sorry for the late reply to your question.

After a company decision, warranty information was removed from the Support app in version 4.1.2, released on August 20, 2018. We’re sorry that we cannot disclose this information in the app right now.

If you have any questions regarding the warranty on your device, please get in touch with your Local support team and they will assist you further.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.