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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Support app xperia tests

Regular
Message 1 of 18
763 Views
Message 1 of 18

Support app xperia tests

Under sound and vibration 

Media test always fails 

Why?? 

17 REPLIES 17
Emperor
Message 2 of 18
761 Views
Message 2 of 18

Re: Support app xperia tests

@Amin96 

 

do elaborate, which Xperia do you have, android version, build number, etc




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 3 of 18
757 Views
Message 3 of 18

Re: Support app xperia tests

@uliwooly

Xperia z3 dual

Android version marshmallow 6.0.1

Build number 23.5.A.1.291

Emperor
Message 4 of 18
752 Views
Message 4 of 18

Re: Support app xperia tests

@Amin96 

 

are you experiencing issues with the speakers and/or vibration?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 5 of 18
750 Views
Message 5 of 18

Re: Support app xperia tests

EarSpeakers works good 

Loudspeakers works good

Vibration works good

Still when i do the test the result is:

We can't detect any change in frequency.did you hear the sound change? 

Whether i press yes or no test fails

 

Emperor
Message 6 of 18
743 Views
Message 6 of 18

Re: Support app xperia tests

@Amin96 

 

this is how you test it?

 

Settings > about phone > support > run all tests




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 7 of 18
727 Views
Message 7 of 18

Re: Support app xperia tests

That's what i do

I run all tests. All passed

Only media test fails. That's my question. Why? 

Emperor
Message 8 of 18
711 Views
Message 8 of 18

Re: Support app xperia tests

@Amin96 

 

could you boot in >>> Safe mode and run the test again?

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 9 of 18
706 Views
Message 9 of 18

Re: Support app xperia tests

I tried to run it in safe mode 

But it gives same result.  Test failed.

Emperor
Message 10 of 18
699 Views
Message 10 of 18

Re: Support app xperia tests

@Amin96 

 

next step could be to repair it with Xperia Companion




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)