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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Support app does not support Smartwatch 2 (1275-2358)

Adviser
Message 1 of 4
396 Views
Message 1 of 4

Support app does not support Smartwatch 2 (1275-2358)

Title says it all, whaen I try to add either by popular name or model number, it is not found.

3 REPLIES 3
Emperor
Message 2 of 4
395 Views
Message 2 of 4

Re: Support app does not support Smartwatch 2 (1275-2358)

@Padgett 

 

Can you walk us through the steps ?

 

Also check this 

 

https://support.sonymobile.com/global-en/smartwear/   

 

>>>>

 

https://support.sonymobile.com/global-en/smartwatch2sw2/

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 3 of 4
214 Views
Message 3 of 4

Re: Support app does not support Smartwatch 2 (1275-2358) and is now missing entirely.

Ref: SmartWatch 2 SW2 Application from Sony Mobile Communications

 

Had told Sony about their app not working properly with my S7 Edge but never got a response. So I now have a Samsung J7 with Android 6.01.  However the situation has gotten worse: the SW2 app necessary for the watch to work with my phones  is no longer available on the Play Store ("Item not found"). Without it there is no way to connect the SW2 to any cell phone.

Hopefully Sony is "fixing" the app but there is no notice of what or when. Until then the watch is essentially useless. Please tell me a fix is in the works since new SW2s are still being sold.

One time poster
Message 4 of 4
135 Views
Message 4 of 4

Re: Support app does not support Smartwatch 2 (1275-2358) and is now missing entirely.

same problem this is ridiculous, when will we get this update for downloading smartwatch 2 in google store????????????????????????????