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Support (app?) discontinued

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Inhabitant
Message 1 of 5
2,945 Views
Message 1 of 5

Support (app?) discontinued

Hi! 

 

I have just logged into the 'support' part of the Sony Mobile webpage (German version). When I did there was a pop-up window telling me that the support service (called 'Mein Support' in German) would be discontinued from April 2019. Does anybody know what this means? Will there only be a new website? Or is there something more behind it?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 5
2,925 Views
Message 2 of 5

Re: Support (app?) discontinued

Hi @laertes2222,

As far as I know, this has nothing to do with the Support application itself and is only regarding the web service, but I would recommend that you get in touch with your Local support team and they will be able to provide you a more detailed answer than I can, as this service is not available in all markets and this is a Global user based forum.

I hope that helps and have a great Tuesday! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
2,926 Views
Message 2 of 5

Re: Support (app?) discontinued

Hi @laertes2222,

As far as I know, this has nothing to do with the Support application itself and is only regarding the web service, but I would recommend that you get in touch with your Local support team and they will be able to provide you a more detailed answer than I can, as this service is not available in all markets and this is a Global user based forum.

I hope that helps and have a great Tuesday! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Inhabitant
Message 3 of 5
2,920 Views
Message 3 of 5

Re: Support (app?) discontinued

Thanks. I chatted with one of the support staff and apparently you're right. It's only the website changing.


@Jonas wrote:

Hi @laertes2222,

As far as I know, this has nothing to do with the Support application itself and is only regarding the web service, but I would recommend that you get in touch with your Local support team and they will be able to provide you a more detailed answer than I can, as this service is not available in all markets and this is a Global user based forum.

I hope that helps and have a great Tuesday! Slightly smiling Face


 

Sony Xperia Support
Message 4 of 5
2,910 Views
Message 4 of 5

Re: Support (app?) discontinued

Hi again @laertes2222Slightly smiling Face

Thank you for getting back to me and I'm glad to hear that this will not affect the Support application as I do really like it and the tests are awesome for troubleshooting

Have an awesome day!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 5 of 5
1,217 Views
Message 5 of 5

Re: Support (app?) discontinued

Sorry, mate, that's in Germany. I live in Spain and I have found no such message. 

I have a Sony Xperia XZ2 Premium light blue Pie 9 52.0.A.8.50 

Best is to contact the company that sold it to you.