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Support App Update Won't Install

SOLVED
Adviser
Message 1 of 22
5,988 Views
Message 1 of 22

Support App Update Won't Install

Phone is telling me an update is available. I can download it but it won't install
1 ACCEPTED SOLUTION

Accepted Solutions
Adviser
Message 17 of 22
7,583 Views
Message 17 of 22

Re: Support App Update Won't Install

Latest software update has resolved the issue

21 REPLIES 21
Emperor
Message 2 of 22
5,983 Views
Message 2 of 22

Re: Support App Update Won't Install

Do you get an error? do you have enough free internal storage?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 3 of 22
5,978 Views
Message 3 of 22

Re: Support App Update Won't Install

I have used 11.09 GB of 16.00 GB of internal storage. Only warning message is a notification stating Support - Could Not Install.

 

 

Emperor
Message 4 of 22
5,972 Views
Message 4 of 22

Re: Support App Update Won't Install

That's quite odd, restart the phone and try again or use XC

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Adviser
Message 5 of 22
5,961 Views
Message 5 of 22

Re: Support App Update Won't Install

I've already restarted the phone but it made no difference. Trying XC now.

Adviser
Message 6 of 22
5,955 Views
Message 6 of 22

Re: Support App Update Won't Install

XC shows no new software available.

Emperor
Message 7 of 22
5,953 Views
Message 7 of 22

Re: Support App Update Won't Install

That's odd, check which build number you get on your phone (notification)




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 8 of 22
5,948 Views
Message 8 of 22

Re: Support App Update Won't Install

About Phone - Build Number 30.2.A.0.100

Emperor
Message 9 of 22
5,946 Views
Message 9 of 22

Re: Support App Update Won't Install

Settings > about phone > software update > which build number do you see?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 10 of 22
5,943 Views
Message 10 of 22

Re: Support App Update Won't Install

Settings > about phone > software update > which build number do you see?

 

** If I go to software update no build number option is available