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2015-09-22 08:18 PM
I've received a message today tellin gme that I can finally update my Z1 (C6903) to 5.1.1 using PC Companion. I'm trying to update from 6 hours and I always get error 13.
I've tried uninstalling and reinstalling PC companion several times and always reach same result. I'm using Windows 10 Pro, original USB cable. Also, I tried using the PC companion in compatibilty mode (windows 7 and XP SP3) and the same result.
2015-09-24 01:11 AM - edited 2015-09-24 01:13 AM
Thank you all for raising this, there has been an issue found in regards to this function on Windows 10, there is a patch scheduled to be rolled out for PC Companion on the 24/09/2015 which should resolve this but if you continue to have issues after this please do let me know here. Thanks for you patience and I apologise for the inconvenience.
2015-09-21 06:21 PM
How can I reset my Z1 without using PC companion, as that is as rubbish as the screens on the phones.
Been trying for hours now and it will not work. I get an unable to communicate with sony update engine (error 13)
Allowed through firewall, then firewall turned off, uninstalled PC companion, re installed PC companion.
Looks like everyone has used it without an issue and I cannot see any reference to error 13. :-(
All I want to do is wipe it to send it for repair so that can try to say I dropped it.
Hating Sony right now. ggggrrrrr
2015-09-21 06:22 PM
I just tried to install the new software in my Z1 compact, but through my computer it says 'error 13'. If i try it to install it directly on my device it says 'cannot be verified' or if it worked to download this, it wants a restart for installing, but it suddenly stops and after restarting it says 'Sorry it cannot be installed'.
could you give me some tipps or is there anyone else having this problem?
2015-09-21 09:37 PM
same problem with Xperia Z1.
After rebooting my PC and restarting my Xperia, error 13 appears.
2015-09-22 02:51 AM
@hossameldin - Did you get any specific error message when trying to update your handset?
2015-09-22 09:06 AM
Thanks, I have escalated this for review and will come back to you once I have some confirmed information as a few other people have raised this same error with me.