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Sony Mobile Communications
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2013-10-13 05:04 PM
2013-10-13 05:04 PM
After trying to install what I thought was a software update on the Sony PC Companion 2.1 after a few failed attempts at the download my phone shut its self off and now when I turn it back on it displays a white picture and message saying "The software update failed. make sure that your phone is connected to a computer and try again" and I connot do anything else on the phone as I cannot get to the home screen. also The PC Companion no can no longer recognize my Phone this may be because in " Devices and printers" my phone is now under Unspecified but called s1 Service not as Xperia z1 under devices. I got this phone 24hours ago i'm aware that this is most probably my fault but I have no idea at what I did to cause this. any help would be very appreciated, thank you.
2013-10-13 09:52 PM
2013-10-13 09:52 PM
In order to fix this I had to instead of install I had to Restore to factory setting then install all on the SOS
2013-10-13 05:29 PM
2013-10-13 05:29 PM
Connect your phone to the wall charger (not the dock) > press and hold power & volume up for 5 seconds > let it charge for 30min to 1 hour > after 30min - 1hr > repair / update your phone with SUS
Bridge (for Mac)
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2013-10-13 05:34 PM
2013-10-13 05:38 PM
2013-10-13 05:38 PM
SUS = Sony Update Service, link its on my previous post
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2013-10-13 06:13 PM
2013-10-13 06:13 PM
Thankyou very much! The SUS fixed the driver problem and im reinstalling the software ill update you with if it works.
2013-10-13 06:17 PM
2013-10-13 06:17 PM
let us know if it doesn't work
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2013-10-13 06:34 PM
2013-10-13 06:34 PM
Update failed :/ Ill leave it on charge for a few houres then try again.
2013-10-13 06:35 PM
2013-10-13 06:35 PM
The download worked but the installed failed.
2013-10-13 06:36 PM
2013-10-13 06:36 PM
Its anoying to charge because its constantly turning its self on and off with that message about the update failing.
2013-10-13 06:43 PM
2013-10-13 06:43 PM
Press and hold power & volume up until the phone turn off
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)