Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2014-02-05 04:17 PM - edited 2016-06-12 01:02 PM
I have seen that more and more users come with a lot of problems after they try to update their devices. These problems are due to unaware of how to properly and carefully prepare the phone before and during the update.Always make sure that:
USB: The USB cable should not be disconnected at any time, if the computer stopped recognizing there is NO possibility that the USB cable to disconnect during the process (as this will result in an incomplete install, which will only make more trouble for you).
Power outages: If you know you live in an area that is prone to blackouts (electric failures) and/or slow internet service/connection, try to look for other places to update; as some updates need a reliable and fast internet connection, the update file could be up to 1 GB.
Have fun with your devices!
XPC: Xperia Companion
2014-07-21 11:37 PM
Starting the 21st of July, Sony Update Service is no longer supported. From now on,only PC companion can be used.
For the official announcement,check here.
2016-06-12 01:01 PM
Sony has released a new tool for managing your smartphones. It is called Xperia Companion.
You can safely follow the steps mentioned above in order to perform a correct update. We now provide you tutorials for performing a backup using Xperia Companion and if needed a software repair using Xperia Companion.