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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Things you need to know before updating

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Moderator
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Things you need to know before updating

I have seen that more and more users come with a lot of problems after they try to update their devices. These problems are due to unaware of how to properly and carefully prepare the phone before and during the update.Always make sure that:

 

Battery level: Should be at least at 60~70% charged ( SUS or PCC advice you to have it at least at 50%, but to ensure better performance, keep it well above 50%).

Backup your contacts, data, apps, etc you can use PCCMyphoneExplorer or Alternatives on How to backup Xperias; it is recommended to use a computer to backup your media (music, videos, photos).

USB: The USB cable should not be disconnected at any time, if the computer stopped recognizing there is NO possibility that the USB cable to disconnect during the process (as this will result in an incomplete install, which will only make more trouble for you).

Power outages: If you know you live in an area that is prone to blackouts (electric failures) and/or slow internet service/connection, try to look for other places to update; as some updates need a reliable and fast internet connection, the update file could be up to 1 GB.

Follow the steps: Carefully follow the steps provided by the update tool whether it’s SUS or PCC.

 

Notes:

  • Some users encountered issues with PCC on Windows 8 and Windows 8.1.To overcome these issues, download SUS.
  • There are instances when SUS does not show all phone models. In these cases, you need to run it in COMPATIBILITY MODE with Windows 7.
  • For all kind of questions, issues contact any of the support members on the forum.

 

Have fun with your devices!

  


XPC: Xperia Companion

 

System requirements:
    • Internet broadband connection
    • Intel® Pentium® 4, or equivalent AMD processor
    • 5 GB free hard disk space
    • 2 GB RAM
    • 1 available USB 2.0 or USB 3.0 port and USB cable
    • Microsoft® Windows 7, Windows 8/8.1 or Windows 10

 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

2 REPLIES 2
Moderator
Message 2 of 3
27,763 Views
Message 2 of 3

Re: Things you need to know before updating

Starting the 21st of July, Sony Update Service is no longer supported. From now on,only PC companion can be used.

 

For the official announcement,check here.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Moderator
Message 3 of 3
14,843 Views
Message 3 of 3

Re: Things you need to know before updating

Sony has released a new tool for managing your smartphones. It is called Xperia Companion.

 

You can safely follow the steps mentioned above in order to perform a correct update. We now provide you tutorials for performing a backup using Xperia Companion and if needed a software repair using Xperia Companion.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.