Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-03-08 04:02 PM
2018-03-09 10:06 AM
I've a Bluetooth issue when using my two Sony SRS-XB10 Wireless Speakers.
I'm currently trying to use a different Bluetooth version, as advised in a previous reply. More in detail, I switched from version 1.6 to 1.4, which is the default one, but for some reason it was set to 1.6.
It seems to work fine with my Wireless Speakers now. I'll update you if this solved my issue.
Thank you for the hint.
2018-03-10 09:33 AM
After few weeks of searching and trouble shooting with customer support, i finally gave up, i finally sold my XZ1... Problem solved, that would be my last Sony phone!
2018-03-10 03:08 PM
So regardless who's responsiblity it is to fixed this, the functionality was fine until this last update. Based on my previous experience of this same issue with the xperia XZ, the easiest solution might be buying a new car if I want to keep this device.
2018-03-10 04:17 PM
LOL - good idea, but don`t forget to test it first!
My next step will be updating my cars Audio system and trying again after setting Bluetooth etc. to default (being aware of the fact, that the prospects of success are about zero). But I still like Sony anyway and I`m leering at the XZ2 coming up in April...
2018-03-11 10:26 AM - edited 2018-03-11 11:12 AM
thanks for your reply! I tried this several times and it did not work. Of course, I am not shure that all the pairing data in my car was deleted, but how can you be...
I had never before any bluetooth problems with my car, not with this and not with other phones and i switched from Android 6 to 7 and from 7 to 8 there too... so I think it is a Bug in this update...
I am going to make a screenshot from the Error and put it in here, maybe this can help clarify, wether it is a problem with my car or my phone.
Edit: Here is what happens when I try to connect my XPeria X Compact to my car. I tried this with a XPeria X too and got the same message. The XPeria X is now at Android 8.0 too, so I would guess thats the problem...
2018-03-11 04:26 PM
I use this phone, with the update to Android 8.0.0 (build 34.4.A.2.19), over Bluetooth with
- my hearing aid controller (music and call works great, still)
- my carkit (original Toyota, works great, still)
For me it was not necessar to reconnect / re-pair the devices. It just worked after the update.
So what you encounter is not common. Doesn't help you, I know .....
Let's see if others have the same problem as you and come with a solution.
2018-03-12 05:04 PM
I have the same issue, after upgrading to Android 8.0.0, Android Auto stopped working. My vehicle says "This unit does not support the connected USB device". I've tried turning on developer options, enabled USB debug mode, tried OEM and shorter cables, restarted phone, wiped phone completely and only installed Android auto.
Here is my device information.
Android Version: 8.0.0
Android security patch level: February 1, 2018
Baseband version: 8976-8976.gen.prodQ-00017-32
Kernel version: 3.10.84-perf-g624cea4, BuildUser@BuildHost #1, Mon Feb 5 11:01:29 2018
Build number: 34.4.A.2.19
I looked around and it seems like Android 8.1 fixed the issue with other devices. No updates for Android 8.1 yet...anyone know if this will be released or if a patch will be out to fix Android Auto?
2018-03-13 09:22 PM
Good evening! I know I'm crashing in on this thread here but I have a similar problem as op here. My car phone works as it did before update and so does media, Spotify, but one trifle of a problem, the meta-data does not show. Song info is now gone. Very irritating when you've gotten used to having it. Car is golf gti with a dynaudio system and up until yesterday it worked like a charm. Can one do anything else apart from unpairing devices?