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2015-12-04 02:52 PM
Hello, I got an invitation to update Lollipop on my Z1 and when I did it the phone starting doing the update over and over again until the batery is flat. Everytime it finishes and starts again. I tried to do a hard reset the way is explained on this website and it doesn't work. As soon as it has some batery it starts again the process, it finishes, and 15 seconds later, it starts again.
I am more than happy with this phone, I haven't had one single problem until 2 days ago when I did the update and I have the phone for 2 years and 2 months.
Now I will loose all my information because I can't even access the phone with the USB and I am afraid that I may have to pay for the delivery and repair but the agent I spoke to doesn't know if I will be charged.
2015-12-15 12:19 AM
2015-12-31 12:33 AM
2015-12-31 09:21 AM
2016-01-03 03:06 PM
2016-01-04 06:20 PM
Please advise since updating I have 2 problems, the first is I can no longer choose silence option by clicking the side button it onlky gives me 3 choices, re-start, power off and screenshot? Also when I google anything and then click on the site it says No App or URL, please help!
2016-01-06 07:51 PM