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2015-10-13 04:58 PM
You haven´t started a new thread posting your problem, you have posted your question in a thread tabout Lollipop updates and that´s why you can´t accept my answer as a solution. But don´t worry about it, I´m glad to read that your problem was solved, enjoy your Xperia device! I´m at disposal for any question.
2015-10-13 05:05 PM
@xavinux, now I got it! Tks a lot again, was a pleasure talking to someone skilled like you! Take care and congrats for your support
2015-10-13 05:14 PM
Nothing to thank, I´m here to help others. Enjoy your Xperia device!
2015-10-14 06:20 PM
2015-10-14 06:35 PM
Please, try first run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP.Keep us updated please, I´m at disposal for any question.
2015-10-14 07:10 PM
2015-10-14 07:23 PM
I just updated my Z2cwith a small software update (approx 40 mb). After the process, all the applications saved on th SD Card have vanished, still consuming space on the SD card. Please help!
2015-10-16 09:10 AM
2015-10-16 10:00 AM