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Troubleshoot, find support articles, run tests with the support app directly on your phone.
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New Android 5.0, Lollipop firmware update - [UPDATED]

One time poster
Message 471 of 521
671 Views
Message 471 of 521

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

I already updated new software update 14.6.A.1.236 for my Xperia Z1. After update the software a major issue occurs to my phone is that when I try to open any application, my mobile suddenly shut down though the battery shows 90% while I open the application. Then it just starts blinking. What should I do plz help. 

Commissioner
Message 472 of 521
657 Views
Message 472 of 521

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

you better repair it using PC Companion after that check it 

 

thanks don't forget to give kudos

Message 473 of 521
594 Views
Message 473 of 521

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

Hi there, I bought my brand new XPERIA Z3 COMPACT in Slovenia (no contract annex) last year and for a while it seemed O.K. but then I got what can only be described as periodic screen crashes and STAMINA mode corruptions, this problem first appeared mid-November and got away in the beginning of December, that didn't last for long as well as it's January '16 and the two connected bugs are even worse this time, my phone works well only in normal mode without any battery mode turned ON.

 

This is very annoying because I have according to Sony PC Companion and the device itself the latest running build number 23.4.A.1.232 on Lollipop 5.1.1 but according to the the official website there's also a newer December build with number like 23.4.A.1.264, and Sony says, that's a mistake, but I also have an official Sony Slovenian repairs center in Ljubljana and they told me that the newest build number from December is true and can be installed on the device but only through the repairs center. I hoped that I could update the software myself at home through PC Companion but I can't.

 

Never before I got so confused and so frustrated in my entire life as a phone user, but I do trust them and I will ask them for that new software build, if it helps to get rid of those annoying two connected bugs. Marshmallow can wait for me for now, but repairs and possibly a cure for that annoyance, can't.

 

I've never faced such a problem with Android OS and was never so frustrated before, but it seems that nowadays smart phones with it fail on their own and it's not a virus corruption but more a sudden system degradation that engineers at Google can't take into account.

 

Nevertheless I'm a very happy XPERIA user and without those frustrations my phone works like a charm and performs exceptionally well and it never got too hot or had any screen cracks like some users said.

 

Thank you for listening in advance.

 

 

 

Talent
Message 474 of 521
564 Views
Message 474 of 521

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

Try performing Repair of software trough PC Companion and it should be fine.

Pozdrav Deželi Winking Face
Message 475 of 521
551 Views
Message 475 of 521

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

Hello, yes I've already attempted that, but since sometimes the phone only works when active and connected through USB cable via PC Companion which doesn't identify shutdown devices, it was pointless, I'm willing to give it another try and go again through the suggested procedure, but PC Companion has to cooperate also.

 

I will contact you in the future for and if the problem can't be solved by conventional means, I didn't run out of ideas, yet.

 

Thank you in advance.

Message 476 of 521
533 Views
Message 476 of 521

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

I've performed software repair via PC Companion and things just went from bad to worse, the instructions for updating the device by pressing the volume key down and holding the button while connecting the USB cable again, are basically useless, and PC Companion detected the problem saying that maybe I need to try again the procedure and I've done that but got no cooperation from the device or PC Companion which was supposed to automatically continue after the procedure has been repeated, but nothing happens.

 

The next step for me is definitely contacting my service repairs center in LJ and sending the device to them if they can first inspect and then repair it. It's not that I've done something wrong with it in the past months, I've followed guidelines to the last letter and installed trusted software all the time, performed security scans and updated antiviral lists every time when on Wi-Fi.

 

Maybe has really to do with how an Android system is customized and released with its own UI instead of the raw Google design, I will check that information further to be sure, but the device battery has functioned perfectly every time, so it's not hardware failure for sure.

 

It's frustrating that computer software designed to help you to update or upgrade a smart phone system, lets you down big time and that problem needs to be properly addressed soon.

 

Lesson learned I guess, thankfully my warranty is still valid.

 

For now, that's all.

 

See ya.

One time poster
Message 477 of 521
467 Views
Message 477 of 521

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

How to update new version
Message 478 of 521
393 Views
Message 478 of 521

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

Hi there, my phone was sent to the service and repairs center in LJ today, so they will be able to bring it back as it was supposed to be in the beginning but with one significant change, instead of the horrid September build, they will give me the December one.

 

Next week I will contact them for further information and I will also ask them specific questions should I need to do so.

 

Thankfully my budget for repairs outside of warranty if that doesn't get covered, is well planned.

 

Last but not least, Sony finally admitted that a new software update for Lollipop is available even if in the previous statement that wasn't the case.

 

See ya.

One time poster
Message 479 of 521
389 Views
Message 479 of 521

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

I am unable to update my phone please help me
Message 480 of 521
352 Views
Message 480 of 521

Re: New Android 5.0, Lollipop firmware update - [UPDATED]

Hi guys, today I've googled a bit my phone's problems and found out the answer in a 3-year old article that predicted some random restarts and shutdowns of XPERIA phones, but that was supposed to be corrected in the following years. I'm guessing, same problems have occured to me in the last three months since the buy. Anyway, my Z3 Compact has been successfully admitted to the service and repairs center in LJ and they will get it repaired and updated as I requested.

 

In the article that specified the random restart and shutdown sequences, faulty hardware was to blame, that article can be found in one of your old archives dating back to 2013.

 

I'm not however entirely convinced that my phone has a faulty build, if it does, the specialists who now have that phone, will tell me exactly where and why. Ironically the issues from the year 2013 are somehow repeating themselves later on, it could be the manufacturer's fault yes, but then, it could be not. Faulty builds are less likely, software builds are more prone to instabilities.

 

One similar incident but no extreme shutdowns, happened to me when I was still using my old LG Optimus L7 II (with Kitkat 4.4.2) eventually installed, on that notice, it restarted itself frequently or even rarely, yet it was unstable for some reason. That phone came with a two-year contract and it was perfect the first two years, but I buy phones for keeping them, don't expect to change them every two years in a row. It's pathetic and this is why I bought the new phone from Sony with no other strings attached.

 

I agree that hardware and software analysis and testing should be improved to the extent that some things from the past can never happen again.