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    Cant update my xperia x

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    Nurilman
    Nurilman
    Learner

    ‎2018-05-06 09:33 PM

    Message 1 of 12
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    Message 1 of 12

    ‎2018-05-06 09:33 PM

    Cant update my xperia x

    Hello... Before this.. My xperia x was at android oreo.  Then i had problem.. So i had my phone repaired and format it.. After that, until now.. I still did not get automatic update and im stuck at android marshmallow.. Someone please help me with this.. 

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    1 ACCEPTED SOLUTION

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    schetz
    schetz Pioneer
    Pioneer

    ‎2018-05-07 08:51 AM - edited ‎2018-05-07 08:54 AM

    Message 10 of 12
    3,733 Views
    Message 10 of 12

    ‎2018-05-07 08:51 AM - edited ‎2018-05-07 08:54 AM

    Re: Cant update my xperia x

    This is an older guide, but really straightforward :

    https://goo.gl/VMdw2n

     

    Do visit XDA, if there are any quirks in flashing, I know I had to rename a file for flashing different fw version on Oreo.

     

    These fws probably have .fsc included :

    https://goo.gl/t2RaD5

     

    If not, this one has it for sure :

    https://goo.gl/xZJwV2

     

     

     

     

     

    View solution in original post

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    11 REPLIES 11
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    Quester
    Quester Moderator
    Moderator

    ‎2018-05-07 06:51 AM

    Message 2 of 12
    3,213 Views
    Message 2 of 12

    ‎2018-05-07 06:51 AM

    Re: Cant update my xperia x

    @Nurilman

    How was your phone formatted? Did you use Xperia Companion to perform a software repair or did you use a 3rd party software to flash a firmware? Did you unlock your bootloader at any point?


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    Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
    Xperia Companion
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    Nurilman
    Nurilman
    Learner

    ‎2018-05-07 07:08 AM

    Message 3 of 12
    3,210 Views
    Message 3 of 12

    ‎2018-05-07 07:08 AM

    Re: Cant update my xperia x

    Yup.. I use the xperia companion to repair the software.. But then, this problemm appeared.. Not even a single update even nougat

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    Quester
    Quester Moderator
    Moderator

    ‎2018-05-07 07:14 AM

    Message 4 of 12
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    Message 4 of 12

    ‎2018-05-07 07:14 AM

    Re: Cant update my xperia x

    @Nurilman

    Dial the code *#*#7378423#*#* the tap on "Software info", then find your "customization version" and reply it to me please.


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    Nurilman
    Nurilman
    Learner

    ‎2018-05-07 07:59 AM

    Message 5 of 12
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    Message 5 of 12

    ‎2018-05-07 07:59 AM

    Re: Cant update my xperia x

    My customization version is 1304-5671-R1A

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    Quester
    Quester Moderator
    Moderator

    ‎2018-05-07 08:04 AM

    Message 6 of 12
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    Message 6 of 12

    ‎2018-05-07 08:04 AM

    Re: Cant update my xperia x

    @Nurilman

    The customization version belongs to "Service Exchange Unit" which will receive limited updates. This hints to a refurbished device mostly. Did you buy the phone as new?


    Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

    Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
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    Nurilman
    Nurilman
    Learner

    ‎2018-05-07 08:08 AM

    Message 7 of 12
    3,200 Views
    Message 7 of 12

    ‎2018-05-07 08:08 AM

    Re: Cant update my xperia x

    Yes i bought this phone as new.. I dont have this kind of problem before repair the phone... And what im gonna do? Is there any solution about this?  Or taking the phone to the Sony center? 

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    Quester
    Quester Moderator
    Moderator

    ‎2018-05-07 08:41 AM

    Message 8 of 12
    3,197 Views
    Message 8 of 12

    ‎2018-05-07 08:41 AM

    Re: Cant update my xperia x

    @Nurilman

    You can flash another firmware using software called Flashtool, it's a bit advanced process but you can easily find detailed guides online on how to do it.


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    Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
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    Nurilman
    Nurilman
    Learner

    ‎2018-05-07 08:46 AM

    Message 9 of 12
    3,195 Views
    Message 9 of 12

    ‎2018-05-07 08:46 AM

    Re: Cant update my xperia x

    I already download and install the flashtool.. But it seems ther is no option for xperia x than i can choose.. I've seen the video online and it seems that the tutorials are for other xperia.. I already download the ftf file and i do not know how to use the flashtool app to flash the firmware

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    schetz
    schetz Pioneer
    Pioneer

    ‎2018-05-07 08:51 AM - edited ‎2018-05-07 08:54 AM

    Message 10 of 12
    3,734 Views
    Message 10 of 12

    ‎2018-05-07 08:51 AM - edited ‎2018-05-07 08:54 AM

    Re: Cant update my xperia x

    This is an older guide, but really straightforward :

    https://goo.gl/VMdw2n

     

    Do visit XDA, if there are any quirks in flashing, I know I had to rename a file for flashing different fw version on Oreo.

     

    These fws probably have .fsc included :

    https://goo.gl/t2RaD5

     

    If not, this one has it for sure :

    https://goo.gl/xZJwV2

     

     

     

     

     

    View solution in original post

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