Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-12-07 11:02 AM
Still no pie update in Germany? Third month? Some markets are updated twice untill now, what's wrong with us?
It feels like SONY is fooling us. I've Customized DE and it was always one of the first updated. But now, over 60 updates for various regions and 2 releases - but nothing for Customized DE.
It feels like to be at the dentist... But I prefer the dentist
2018-12-08 06:09 AM
I had notification to upgrade android pie before but now it is no more, why sony? please anyone can tell me
2018-12-08 05:37 PM
To say 'just keep checking' is placing a segment of your customer base into wasted cycle of checking - it's not short of saying Sony don't think our time is of any value, i.e. just keep polling, oh and by the way, it may never arrive, so tough, we can't tell you this either. This is poor customer handling. The fact the software exists, but certain customers aren't receiving the update doesn't sit easy with loyal customers. Sony could do so much better here.
2018-12-08 08:55 PM - edited 2018-12-08 08:57 PM
I have xzp and no notification for android pie comes until now... When android9 come for my phone??!
2018-12-09 05:00 AM
Does anyone know why there is no android 9.0 upgrade in Taiwan ? It has been a long time since Sony release android 9.0 on xperia xz1
2018-12-09 10:19 AM
Hello. I'm New here because Sony just told me to write here. I have a Sony xperia xz Premium and since 2 month i got no Updates (also no pie)... Sony Support couldnt help me @ all and telekom de got the 2 new Updates... Will i get any Update furthermore or will i get no Update anymore... Pls help me
2018-12-09 12:58 PM
Updates are released gradually and timing will differ between markets. Keep checking periodically on Xperia Companion.
Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
2018-12-09 05:56 PM
It's the same for me. I think there will be no further update for customized DE. I think the cost of updating a phone which wasn't sold so good in Germany is too much for Sony...