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2019-01-24 12:09 PM - last edited on 2019-01-24 12:22 PM by Quester
My Z2 device never had any updates till now and I want to know why. Does it need new software?
جهازي z2حتي الان لم ياتي له اي تحديث اريد ان اعرف السبب هل ممكن يكون محتاج سوفت وير
2019-01-24 12:24 PM
I translated your message into English. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.
Updates availability depends on a specific characteristic of your device called "customization version". You can check this version by dialling the code *#*#7378423#*#* the tap on "Software info", then reply your customization version here.
Note: do not include any sensitive personal information within your posts and attachments (like IMEI numbers, email, IP addresses, etc).
Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
2019-01-28 11:47 AM
Hey guys. My Sony Z 2 is running on an old android 4.4.4 kitkat. Can you please help me reach to lollipop or marshmallow?
2019-02-12 02:48 PM
Here I'm struggling with an out-of-lifecycle device, namley an Xperia Z1s which I bought secondhand recently. The phone is running Android 4.4.4 still, and I made an attempt to update it to Android 5.0. According to Sony's announcment made in 2015 this one is eligible for Lollipop but no available update shown when checked via the Update Center, no notification shown whatsoever. The installed firmware is 14.4.B.0.56 and as I understand I'd need 14.5.B.0.236. If that matters the phone is T-Mobile US and it operates with a SIM from T-Mobile Hungary (seemingly the phonee has been unlocked by previous owner so I could ).
And I've also tried to search a firmware file of version 14.5.B.0.236 but I was unable to find a sill-working download link and if possible I don't really want to root the device anyway..
Any thoughts or suggestion how could I resolve this minor issue?
Thanks in advance.
2019-02-13 09:03 AM
Well, I have installed the Sony PC Companion and it immediately shown the update I wanted to install. Guess it is worth to mention here that it shown updates only if checked from the "device test" application, but since it opened the Uodate Center it was still usable to fetch it.
2019-02-16 01:03 PM
The update says that Android version 6 Marshmallow is installed, whereas About tablet lists the software as version 5.1.1.
If Software repair is run, it stops with software repair error after multiple tries.
Windows/ 7 SP1 64 bit / Win32 / US / SGP611
Also Companion reports low storage with ~8 Gb free after factory reset
2019-02-21 07:28 PM
Hello I wonder if anyone can help me with updating my Z2 SGP521. I have had this device since 2015 and it is still running android version 4.4.2. Both the tablet and xperia companion, on my, pc say the device is up to date. During a “chat” with a Sony representative he indicated that the latest software is version 6.0. I then emailed Xperia support explaining that I have not received any system updates and their advice was carry out a software repair/re-installation. I had already carried this without success and had stated this in my email. Assuming that this was not noted I have emailed them again for further advice but have not had a response.
Just wondered if any forum members have experienced similar problems and could help?
2019-03-07 06:29 PM - last edited on 2019-03-07 08:34 PM by uliwooly
Sony, when are you going to Update my Z3 D6616 Phone??? Lots of Companies updated Apps don't work with Android Ver 5.0.2, so we need at least ver 6!!!! Release it or no more Sony Phones for me!!!
Or do you care what people think of Sony's Phones???
Owner Sony Phone Z3 D6616