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watch faces for smartwatch 3 from sony always show zero steps after update to 1.4

SOLVED
Apprentice
Message 1 of 6
9,218 Views
Message 1 of 6

watch faces for smartwatch 3 from sony always show zero steps after update to 1.4

Hi

After the update to android wear 1.4, the watch faces for smartwatch 3 from sony always show zero steps. If I switch to a Google fit watchface, only that watch face will show the number of steps made. I have tried to do factory reset on my SW3 but it doesn't help.

 

Anyone else got this problem?

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 5 of 6
14,768 Views
Message 5 of 6

Re: watch faces for smartwatch 3 from sony always show zero steps after update to 1.4

I installed google fit on my phone, and after that the steps are shown on the sony watch faces. Before android wear 1.4 I did not need to have google fit installed on my phone.

5 REPLIES 5
Moderator
Message 2 of 6
9,200 Views
Message 2 of 6

Re: watch faces for smartwatch 3 from sony always show zero steps after update to 1.4

@B3rgan I was able to replicate this and it hasn't happened with other faces. Will try to get more info.

 

Restarting the watch helps, but temporarily. Perhaps an update is required for the faces.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Demigod
Message 3 of 6
9,153 Views
Message 3 of 6

Re: watch faces for smartwatch 3 from sony always show zero steps after update to 1.4

Do you use Google Fit or Lifelog for tracking? I'm using Fit and never managed Sony faces to show steps, before and after update.

On other faces like IW and Fit I have valid readings.

Best regards,
Sergio PL

--
Xperia Z3 Compact / Nexus 7 (2012)
Apprentice
Message 4 of 6
9,120 Views
Message 4 of 6

Re: watch faces for smartwatch 3 from sony always show zero steps after update to 1.4

I use Lifelog. Google fit I have not installed on my phone.
Apprentice
Message 5 of 6
14,769 Views
Message 5 of 6

Re: watch faces for smartwatch 3 from sony always show zero steps after update to 1.4

I installed google fit on my phone, and after that the steps are shown on the sony watch faces. Before android wear 1.4 I did not need to have google fit installed on my phone.

Moderator
Message 6 of 6
8,956 Views
Message 6 of 6

Re: watch faces for smartwatch 3 from sony always show zero steps after update to 1.4

@B3rgan@SergioPL This will be fixed in an upcoming software update for SW3.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.