Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2016-01-30 06:22 AM
Hello. I've been having an issue with the always on function of the watch. The watch works perfectly fine in all other aspects, but when I turn on the always on screen, when it's in that state, it is so dim that it's practically unreadable. Even with my screen setting at its brightest (and yes, very readable), it will dim to practically nothing when it goes inactive. This was not always the case, either. For the first month or so I've used it, I would use the always on screen and it was fine.
2016-01-30 06:38 AM
2016-01-30 06:45 AM
I understand that it's supposed to dim. it's still supposed to be readable though. I've had other smart watches, and all of them (and this one, at first) still had an easily read screen when using always-on and inactive. I have to look at it straight on (because of the added element of poor viewing angles of the screen) and close to my face to have a chance of reading it, and at that point, there's no reason to have it on if trying to read it will just turn on the screen anyways. Oh, and outdoors in the sun when I'm working? Can't read it at all and it looks like it's just simply off.
2016-01-30 09:33 AM
Try Uliwpply's suggestion first, and use a different watch face and see if it improves. Next you can try to reset your watch (From watch: Settings -> Factory reset) and (From phone: Android wear app -> Settings -> SmartWatch3 -> Forget watch). After that pair with your watch as it is first use.
I am also confused as to what to expect here. Previously had an LG G, and on that one, Always On dimmed the backlight to about 10% and the display was clearly visible in low light or darkness. With the Sony 3, Always On seems to just use the trans-reflective aspect of the screen so it's good in bright light, but not in low light. Is this correct?
BTW, I have tried many different faces, and the behavior is the same.