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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Smart watch 3 not counting steps

One time poster
Message 1 of 4
967 Views
Message 1 of 4

Smart watch 3 not counting steps

I have problem with Smartwatch 3. Last 2 day, when open Fit app, i didn't see any information about walking (steps,km,cal,min). Only see number "0". Where is problem? All permission is enabled, but app not counting steps. When open Ticwatch Health app, i see steps.

3 REPLIES 3
One time poster
Message 2 of 4
933 Views
Message 2 of 4

Re: Smart watch 3 not counting steps

 

I have the same problem with my watch

 

Bij mijn horloge heb  ik hetzelfde probleem

 

@Hedtje

 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Apprentice
Message 3 of 4
888 Views
Message 3 of 4

Re: Smart watch 3 not counting steps

Hi,

You need to go into your Android phone and under Apps settings go to Google Fitness and allow Smartwatch to send / share data with your phone.

 

Did it work out for you? Let me know.

 

Regards,

Exsosus

Talent
Message 4 of 4
759 Views
Message 4 of 4

Re: Smart watch 3 not counting steps