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Smart watch 3 not counting steps

Learner
Message 21 of 65
4,398 Views
Message 21 of 65

Re: Smart watch 3 not counting steps

I have the same problem not counting steps on sony classic watchface.

Ok on google fit watchface. 

Ive returned device to sony, on return counted steps for a few hours and then not counting steps again.

So sony are aware but apparently no solution.

I've once again raised the issue with sony.

I will post if I get a solution.

Apprentice
Message 22 of 65
4,370 Views
Message 22 of 65

Re: Smart watch 3 not counting steps

Yes, problems continue my reset of Wear OS only lasted 2 days and retried twiice only to find it lasts into second day and then stops counting for no reason!!

 

Visitor
Message 23 of 65
4,310 Views
Message 23 of 65

Re: Smart watch 3 not counting steps

Any update on this one guys? Having the same issue here...

Commissioner
Message 24 of 65
4,113 Views
Message 24 of 65

Re: Smart watch 3 not counting steps

I think its time to say goodbye to the smart watch 3 - seems that we can´t get support for it any longer. shame on sony. smart watch 3 is such a great watch, even today...
Greetings,

SirRobin
Learner
Message 25 of 65
4,040 Views
Message 25 of 65

Re: Smart watch 3 not counting steps

Now been back to Sony twice, counting steps for a day  or two then stops. Google fit also not working. Back to sony for the third time.

I'll keep posted.

Apprentice
Message 26 of 65
3,845 Views
Message 26 of 65

Re: Smart watch 3 not counting steps

Watch returned from Sony repair centre no fault found and a cost of £14.40. not very happy!

Thought one last try  at re - pairing with phone (Samsung S6) before I ditch it for and return to smartphone only steps recording (using Samsung Health).

Uninstalled Wear OS app and downloaded it again to find it was now Wear OS by Google and version: Wear OS APK v2.13.0.199332111.gms, from the 15th June 2018.  Been using it for 3 days and working ok, has the problem been solved? 

Apprentice
Message 27 of 65
3,815 Views
Message 27 of 65

Re: Smart watch 3 not counting steps

Sorry, day 4 saw zero steps all day and I have re- paired again late afternoon and steps have started, this is crazy!!!!

Visitor
Message 28 of 65
3,586 Views
Message 28 of 65

Re: Smart watch 3 not counting steps

Tried this and solved the issue perfectly,and the face has been counting steps for 5 days.Hope it keeps this way.Thx!

Visitor
Message 29 of 65
3,474 Views
Message 29 of 65

Re: Smart watch 3 not counting steps

HI i have same problem for some time now. All apps and OS are updated .

Seems to occure only on watch skins. I access the Service sensor testing menu, and the steps are there all counted, but in the skin are 0.

I will try some steps here and return if it works.

Visitor
Message 30 of 65
3,452 Views
Message 30 of 65

Re: Smart watch 3 not counting steps

Ok i tried cleaning cache and reinstall all wear OS again. Turns out SONY watch faces wont connect to google fit.  google fit faces conects ok. Changing the watch face to "google fit today", works and the info. is there. Whats up with that Sony? i required google fit installed in my smartphone too.