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2018-05-18 03:54 PM
I have the same problem not counting steps on sony classic watchface.
Ok on google fit watchface.
Ive returned device to sony, on return counted steps for a few hours and then not counting steps again.
So sony are aware but apparently no solution.
I've once again raised the issue with sony.
I will post if I get a solution.
2018-05-20 10:25 AM
Yes, problems continue my reset of Wear OS only lasted 2 days and retried twiice only to find it lasts into second day and then stops counting for no reason!!
2018-06-05 10:35 AM
2018-06-11 09:16 AM
Now been back to Sony twice, counting steps for a day or two then stops. Google fit also not working. Back to sony for the third time.
I'll keep posted.
2018-06-24 10:33 AM
Watch returned from Sony repair centre no fault found and a cost of £14.40. not very happy!
Thought one last try at re - pairing with phone (Samsung S6) before I ditch it for and return to smartphone only steps recording (using Samsung Health).
Uninstalled Wear OS app and downloaded it again to find it was now Wear OS by Google and version: Wear OS APK v18.104.22.168332111.gms, from the 15th June 2018. Been using it for 3 days and working ok, has the problem been solved?
2018-06-25 09:49 PM
Sorry, day 4 saw zero steps all day and I have re- paired again late afternoon and steps have started, this is crazy!!!!
2018-07-23 03:10 AM
Tried this and solved the issue perfectly,and the face has been counting steps for 5 days.Hope it keeps this way.Thx!
2018-07-30 06:50 PM
HI i have same problem for some time now. All apps and OS are updated .
Seems to occure only on watch skins. I access the Service sensor testing menu, and the steps are there all counted, but in the skin are 0.
I will try some steps here and return if it works.
2018-08-01 03:42 PM - edited 2018-08-01 03:47 PM
Ok i tried cleaning cache and reinstall all wear OS again. Turns out SONY watch faces wont connect to google fit. google fit faces conects ok. Changing the watch face to "google fit today", works and the info. is there. Whats up with that Sony? i required google fit installed in my smartphone too.