account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Smart watch 3 not counting steps

Learner
Message 11 of 65
12,190 Views
Message 11 of 65

Re: Smart watch 3 not counting steps

I have the same problem.

How we can solve the problem? 

One time poster
Message 12 of 65
12,146 Views
Message 12 of 65

Re: Smart watch 3 not counting steps

Same issue, messed about with loads of setting to no avail. If I figure it out I will post. Might be an issue that we can't fix? 

One time poster
Message 13 of 65
12,102 Views
Message 13 of 65

Re: Smart watch 3 not counting steps

I had the same problem but this morning I unpaired and paired again and it seems to now be counting steps.  I wish I would have tried this last week,  I had a very busy weekend and would have loved to see how many steps I took! 

Visitor
Message 14 of 65
12,089 Views
Message 14 of 65

Re: Smart watch 3 not counting steps

Same here, started some weeks back. Works couple of days, then stops counting. Might work in other watch faces that keep track of steps, or not. Tried remove and reinstall the app, Lifelog and Google fit, sometimes it helps sometimes not, unpaired and repair the watch, might work. Restart phone and watch in different orders, can help but usually not. After I get it working it will work some days and then stop.

The only thing that might be a common factor is low battery. Seem that if the battery runs low in watch or phone, this could be a reason, like something is shut down to save battery but won't start up again, or it is just a coincident... 😝 

Apprentice
Message 15 of 65
11,950 Views
Message 15 of 65

Re: Smart watch 3 not counting steps

Another one with the problem - have unpaired, reset and resynced but no luck. It has to be something Sony is aware of.

One time poster
Message 16 of 65
11,934 Views
Message 16 of 65

Re: Smart watch 3 not counting steps

The watch doesn't show my steps anymore and the weather widget just keeps stopping every 5 minutes.@ Automat  Please give me a proper solution

Rookie
Message 17 of 65
11,923 Views
Message 17 of 65

Re: Smart watch 3 not counting steps

Screenshot_20180508-131058.jpg

 

 

Apprentice
Message 18 of 65
11,735 Views
Message 18 of 65

Re: Smart watch 3 not counting steps

I have completed repair and watch started counting steps and overnight reverted to zero and is now not recording steps again.  Where do we go from here.

Rookie
Message 19 of 65
11,733 Views
Message 19 of 65

Re: Smart watch 3 not counting steps

No idea so far. No further recommendations from Sony at that point.

 

I now contacted Google in order to figure out if it might possibly be an Android issue since I assume this is somehow related to the Oreo update.

Apprentice
Message 20 of 65
11,679 Views
Message 20 of 65

Re: Smart watch 3 not counting steps

I have uninstalled and reinstalled Wear OS App on phone and reconnected watch to phone again and all seems well into second day with watch resetting step count.