account arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-down

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

New SmartWatch 3 cannot be used as a smartwatch

Adviser
Message 1 of 7
Message 1 of 7

New SmartWatch 3 cannot be used as a smartwatch

Hi,

I've been talking with Sony Chat support since the revelation that the Smartwatch 3 isn't compatible with Android Wear 2.. and have come to the conclussion that they are now advertising the Smartwatch 3 with the current instructions on the Sony support website to download Android Wear from Google Play.. but the only version of AW available from Google Play is AW2.  So if you buy a Smartwatch 3 you cannot download AW as they advise... the chat Assistant's advice was to download AW 1.5 "From a third party source"...  how will they guarantee an apk from a third party source to be safe??

6 REPLIES
Sony Xperia Support
Message 2 of 7
Message 2 of 7

Re: New SmartWatch 3 cannot be used as a smartwatch

Hi @MrLando,

 

It is still possible to use the Smartwatch 3 with the Android Wear app that is available in Google Play. There is no need to download an older version of the app. smile happy

 

I'm sorry if this caused any confusion. Let me know if you have any further questions about this.

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 3 of 7
Message 3 of 7

Re: New SmartWatch 3 cannot be used as a smartwatch

Hi Christofer

Your colleague just advised "I would advise not to update the android wear app no. As the the watch only supports android wear 1.5 and below"

 

Another colleague has just said "I can see it was advised not to update the app as you may see some issues". Neither statement gives me confidence.

 

Thanks Mrlando

Sony Xperia Support
Message 4 of 7
Message 4 of 7

Re: New SmartWatch 3 cannot be used as a smartwatch

I could connect a Smartwatch 3 with the latest version of the Android Wear myself so it is still compatible. Do you have the Smartwatch 3 yourself and haven't been able to connect it?

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 5 of 7
Message 5 of 7

Re: New SmartWatch 3 cannot be used as a smartwatch

Hi,

I do have a Smartwatch 3.. But I don't want to update my phone (Xperia Z3 Compact) if the two are not going to work as well as they do now on AW1.5.

MrLando

Sony Xperia Support
Message 6 of 7
Message 6 of 7

Re: New SmartWatch 3 cannot be used as a smartwatch

I have requested information about this and will let you know here as soon as I know more.

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Sony Xperia Support
Message 7 of 7
Message 7 of 7

Re: New SmartWatch 3 cannot be used as a smartwatch

@MrLando I got confirmation today that Smartwatch 3 running Android Wear OS version 1.5 is compatible with version 2.0 of the Android Wear host app. So, you can update the Android Wear app on your device to version 2.0 and still use your Smartwatch 3.

 

I'm very sorry that you received incorrect information from your local support team.

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.