account arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-down

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Don't connect to phone anymore

One time poster

Don't connect to phone anymore

I don't know why but recently my SM 3 doesn't connect to phone .

The SM 3 turn on in right way, but I have only the possibility to see, on the watch, only 3 pages after the welcome page.

The first page is suggest to pairing with my phone, second page is (move on right) is suggest to dowload the Android wear app, and the last page is to tap on the app code "smartwatch 3". But no tap is able. 

And nothing happened. I have the possibility only to move on these three pages.

If I press the power button I find "setting" but is possible, in this area, only to make only "light" setting (brightness, size, Gestures, etc..) and no indication relating how can connect to phone.

I belive that is not active or Bluethoot or Wi-fi on watch.

Please could someone help me ?

Thanks

 

4 REPLIES
Elite

Re: Don't connect to phone anymore

@Daniele_Berna

 

Factory reset the SW3 and try again. If you use NFC to pair the phone and the SW3 it'll be a lot easier

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster

Re: Don't connect to phone anymore

Same problem, with the last update. My phone don't detect the phone.

 

I Make factory reset, clear the cache, but nothing. I reinstall the SW3 via PC companion too, i don-t know what happen.

Regular

Re: Don't connect to phone anymore

After the last update 34.2.A.0.311 of my Xperia X, my smartwatch 3 has become unusable!
I reset it thousands of times perfectly following the procedure, but the bluetooth only detects the initial paring, after no longer connects.
Every so often seems to work again, but the next day will stop again indefinitely.

Some information that can help me?

It's the Xperia X update or the new app Android Wear 2.0?

I've seen on GooglePlay a lot of people with the same problem with the Smatwatch 3!

One time poster

Re: Don't connect to phone anymore

I fond the solution in XDA forums:

 

Open Google play services app info and clear all data, or uninstall updates and then update again from Play Store, and thats it!

 

Now all is working fine!