Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2015-10-23 01:49 PM - last edited on 2015-10-23 04:43 PM by Christofer
I have a SWR12 and relative app on ios9. Everything has been working fine since I got it about 1 month ago until 2 days ago when the pulse graph stopped rendering. All I see now is a spinner which never goes away. All the other screens work perfectly. Pulse rates are saved to Apple health and the immediate pulse rate shows in the app.
I have already tried removing the app and reinstalling it but to no avail.
Any help would be much appreciated as pulse rate was one of the main reasons for buying this band.
Thanks and regards
2015-10-23 04:35 PM
Could you also try to perform a factory reset of the SmartBand 2? Would you mind posting a screenshot of the app if it still won't work after a factory reset of the SmartBand 2?
2015-10-23 08:02 PM
I tried the factory reset but nothing changed. This is what I see -
The spinner just keeps on spinning even though pulse data is being recorded in Apple health as can be seen here -
2015-10-27 12:14 PM
@ares65 Could you send me a PM with the following info and I'll try too look into this further?
SmartBand 2 app version:
2015-11-24 11:07 AM
Your concerns have been raised to the responsible party within Sony Mobile and we will endeavor to provide a solution.