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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Pulse graph not showing in SmartBand 2 iOS app

Adviser
Message 71 of 92
725 Views
Message 71 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

image.jpeg

Learner
Message 72 of 92
686 Views
Message 72 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

On my side, I just swapped to a Jawbone UP3 after wait several months the fix here.

I definitly prefer the software application from Sony compared to Jawbone application...... But the Jawbone application works !

Unq
Adviser
Message 73 of 92
665 Views
Message 73 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

I have already sent an email to my reseller for returning the product after 6 months of failing to fix the mistake.

Regular
Message 74 of 92
648 Views
Message 74 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Next time, I'll buy the worst chinese product. It will be anyway better than Sony.

 

Unq
Adviser
Message 75 of 92
604 Views
Message 75 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app


@Unq wrote:

by the way, isn't it illegal to state STILL AFTER HALF A YEAR on site that SWR12 is compatible with iOS 8.2. onwards even it isn't?

 

If Sony is aware of the problem, why the product specification hasn't been changed? I have asked support about this and they didn't even bother answering me.

 

http://www.sonymobile.com/global-en/products/smartwear/smartband-2/


Bump on this. Sony?

Unq
Adviser
Message 76 of 92
599 Views
Message 76 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

I also started posting on Sony Mobile's Facebook wall posts about this with the following text (see under). Result: Sony started deleting posts from the wall (= censoring customer feedback), which I think is very bad. Also, they reported some as spam, which resulted in temporary posting block (which was lifted after FB checked that SONY abuses their anti-spam function).

 

Best customer service ever I would say. Will keep doing it until we get a proper reply. I suggest you others' also doing the same, just copy and paste (remember, not too fast, like 1 minute between posts).

 

Reason I gave to FB due to Sony's anti-spam abuse:

"Hello, I am trying to get Sony's attention by posting customer feedback message into the company's wall, which is not same as spam, it's customer feedback.

For some reason, they can't handle feedback by replying to it and ALSO try to abuse Facebook's anti-spam system in order to prevent me from posting negative comments on their wall.

Should be allowed to post feedback on company's wall as far as I know?"

 

------------------------

 


Could the customers have have a proper answer about fixing existing customers' problems instead of you focusing only on selling more new products?

 

Your web page for Sony Smartband SWR12 says that the smartband is compatible for iOS 8.2 and onwards even Sony has been aware for half a year that it does not work properly on iOS 9. The only information for dozens of customers on support forum has been "we are investigating the problem" and last reply has been in March.

Corporation as big as Sony should be able to fix the product a little more faster and let the customers know about the situation more frequently than every 2 months.

 

And no, I would like to get something else than "have you contacted our support" as an answer and would like to hear Sony Mobile's answer also publicly that the case won't be dragged to private messages as obviously it hasn't worked so far.

 

Sources: https://talk.sonymobile.com/t5/SmartBand-SmartBand-2/Pulse-graph-not-showing-in-SmartBand-2-iOS-app/... and http://www.sonymobile.com/global-en/products/smartwear/smartband-2/

Unq
Adviser
Message 77 of 92
574 Views
Message 77 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Also, tried same stunt on Sony (not sony mobile) page - they instantly blocked me from posting there and deteled all the customer feedback. lol.

Highlighted
Learner
Message 78 of 92
558 Views
Message 78 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

I am having the same problem for more than 3 months, the symptom start when I update my ios to 9.1.  It was just fine before then.  However, even though I just use it twice a week, it getting problem for every one or 2 weeks.  I just not sure if Sony unwilling or unable to solve this problem.

Adviser
Message 79 of 92
505 Views
Message 79 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Will there be cake and a party on the first birthday of this bug?
Learner
Message 80 of 92
487 Views
Message 80 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Is it too much to ask for a fix? no one from Sony willing to answer a bit. it is so strange.