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Pulse graph not showing in SmartBand 2 iOS app

Regular
Message 21 of 92
1,651 Views
Message 21 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Hi Christofer

I sent you the link in a private message.

My Health app contains more than one year of data.

Sony Xperia Support
Message 22 of 92
1,648 Views
Message 22 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Thanks @snaserver, I've forwarded your data as well.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 23 of 92
1,625 Views
Message 23 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Have had the same issue with my smartband 2 for a couple of months now, today I deleted the Puls historical data from the Iphone Health app, and now it works fine again :-)

Highlighted
Regular
Message 24 of 92
1,595 Views
Message 24 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Hi

 

@Buxs, delete all is not a solution. :smileysmileywink:

 

@Cristofer, have your developers reproduced the issue?

One time poster
Message 25 of 92
1,585 Views
Message 25 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Same problem described by all others.  SWR12 with Iphone 6 and Ios 9.02.  Doesn't show the heart graph since december and this sunday I'll be operated (of course at the heart) for the third time.

Sony Xperia Support
Message 26 of 92
1,575 Views
Message 26 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

I'm afraid I don't have any new information yet, this is still being investigated.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 27 of 92
1,441 Views
Message 27 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Got this error too.
Smartband 2 with current firmware.
IPhone 5s with 9.2.1
Worked from 8.1.16 till 29.1. Or 30.1.16.
Cant even Show other days/weeks/Months pulse graph in App - but Apple health Shows all Data.
Visitor
Message 28 of 92
1,440 Views
Message 28 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Update: i could get the today-view (horizontal viel Only - the Landscape pulse graph still Displays Only the Spinner) working again by revoking all smartband read- and write permissions in Apple health, Multitasking inside smartband App, back to Apple health and grant all permissions.
Learner
Message 29 of 92
1,421 Views
Message 29 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

You can add me to the list also.
Smartband 2 with latest firmware.
iPhone 5 with 9.3

 

I actually got the issue last Monday but reset data in the Apple Health app to get it working again, and it did until today. I have the exact same issue that everyone is describing. I did notice one thing however. I let the pulse graph sit for a while and after a few minutes it said I had to enable permissions in Health even though everything was allowed. 

 

This did admittly only happen once and I couldn't recreate it but I thought it worth mentioning none the less. 

 

Any update on the Sony side with the issue?

Learner
Message 30 of 92
1,413 Views
Message 30 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Same here.

 

Iphone 5c ios 9.2.1

Lastest firmware on smartband 2

 

I tried to remove and enable again access to Health application but no change.

Impossible to see graph day/week/month in horizontal or vertical view.

Stats are available in Health application.