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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Pulse graph not showing in SmartBand 2 iOS app

One time poster
Message 11 of 92
1,325 Views
Message 11 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Same problem for me.

 

iPhone 6

IOs 9.1

Latest SmartBand Firmeware

 

When can I expect to have a solutoin for the problem?

One time poster
Message 12 of 92
1,317 Views
Message 12 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

I have the same problem.

One time poster
Message 13 of 92
1,206 Views
Message 13 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

I have the same issue. iPhone 6s. Was working fine until iOS 9.2 upgrade. From the trail of posts above - this issue was logged pretty much exactly 2 months ago and still no solution? Shame on you Sony!!!!
Not good enough!
One time poster
Message 14 of 92
1,167 Views
Message 14 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

I have the same problem. A workaround is to deinstall and reinstall the ios app. All user data should be deleted. It works the next 30-40 days.

One time poster
Message 15 of 92
1,139 Views
Message 15 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Same problem here - iPhone 5S, iOS 9.2, latest version of the app. Health app shows the data but heart rate graph keeps spinning.

 

Can't say when it started, I think before Christmas but not right after the iOS update.

 

Deleting and reinstalling the smartband 2 app did not help.

 

From what I see in the app store reviews, this issue seems quite common...

Regular
Message 16 of 92
1,115 Views
Message 16 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Same issue after iOS update.
iPhone 6S, iOS 9.2, latest firmware and app version. Health app shows data, but heart rate graph is not visible.
Reinstalling the app didn't help.
Regards

Learner
Message 17 of 92
1,111 Views
Message 17 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Some answer from sony??? too many months of waitin...
Highlighted
Sony Xperia Support
Message 18 of 92
1,089 Views
Message 18 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

We are investigating this but have not been able to reproduce it.

 

Would it be possible for any of you who are experiencing this to export your health data from the iOS Health app, upload it to Google Drive, Dropbox or similar service and send me a link to the data in a PM so that I can forward the data internally for further examination?

 

To export your health data in the Health app...

 

1. Choose Health data from the bottom menu, then tap on "All".
2. Tap the sharing icon in the upper right corner, then tap on "Export".
3. Once the export is done you will have to send it to yourself via the native iOS Email or Messages apps.

 

Once you've sent the data to yourself, save it and upload it to a cloud service that allows you to send a link to the uploaded files. Send me the link in a PM and I will forward it internally.

 

Thanks!

sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Message 19 of 92
1,079 Views
Message 19 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

I send to you a private message with the link.
Sony Xperia Support
Message 20 of 92
1,073 Views
Message 20 of 92

Re: Pulse graph not showing in SmartBand 2 iOS app

Thank you @Tonifres.

I have forwarded it for further examination and will let you all know as soon as I have more information.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.