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Heart rate graph smartband 2 - Xperia z3 compact

SOLVED
Visitor
Message 31 of 79
909 Views
Message 31 of 79

Re: BPM info not showing in Lifelog

It seems several users have this problem after the latest uodate - including myself

 

There is already a post at:

https://talk.sonymobile.com/t5/SmartBand-SmartBand-2/Heart-rate-graph-smartband-2-Xperia-z3-compact/...

 

I can track it back to the time I did some App updates on my phone, but don't know if Lifelog was update at the time.

 

I tried the there recomended reboot of phone and smartband but no improvement. 

My guess is that is broken in the App - Another user reported that Google fitt is still receiving data...

 

 

Inhabitant
Message 32 of 79
907 Views
Message 32 of 79

Re: Lifelog and Smartband 2 - heart rate not recording for over 16 hours

+1 to this problem

Inhabitant
Message 33 of 79
905 Views
Message 33 of 79

Re: BPM info not showing in Lifelog

Same problem here +1

Rookie
Message 34 of 79
895 Views
Message 34 of 79

Re: BPM info not showing in Lifelog

I assume enough fuss has been made that Sony are working on a patch. Thumbs down for Sony and their testing team. The entire point of the Smartband 2 has been wrecked. It's now just a bit of rubber on my wrist.
Visitor
Message 35 of 79
888 Views
Message 35 of 79

Re: BPM info not showing in Lifelog


@JulesB wrote:
It's now just a bit of rubber on my wrist.

Well not true, it is working for any other function.

Essentially it isworking rignt now just like the smartband 1 (swr10) but with less batery runtime and to a much higher price.

 

But I Agree thumbs down for testing! especially since the latest changelog for the Lifelog App says:
"Improved heart rate registration from SWR12"

 Dizzy Face

 

I would apreciate if sony could acknoledge there is a problem on their side, and that they are working on it.
So several peaple will spend time on their side testing with the same negative outcome...

Sony Xperia Support
Message 36 of 79
883 Views
Message 36 of 79

Re: BPM info not showing in Lifelog

Hi,

I'm sorry to hear this. Slightly frowning Face

 

Could you use the Send Feedback option in the Lifelog app to send an email describing this, when it stopped working as well as which version of the SmartBand 2 app you are using?

 

The Send Feedback option can be found in the menu drawer (swipe from the left edge of the screen) in Lifelog.

 

To see which version of the SmartBand 2 app you have installed, go to Settings > Apps, then find and tap the app in the list.

sony_sign_logo.png - Official Sony Xperia Support Staff


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Rookie
Message 37 of 79
861 Views
Message 37 of 79

Re: Lifelog and Smartband 2 - heart rate not recording for over 16 hours

there seems to be a delay.

Yesterday morning the logging stopped for me, i had no Hearthrate data for the whole day.

For Today i still do not have any data , but surprisingly the Data from Yesterday is now in the App

Learner
Message 38 of 79
848 Views
Message 38 of 79

Re: Lifelog and Smartband 2 - heart rate not recording for over 16 hours

Just checked my LifeLog app and can confirm the same.  I too have graphs for yesterday between around 1430 to 2330 GMT

Highlighted
Regular
Message 39 of 79
839 Views
Message 39 of 79

Re: Lifelog and Smartband 2 - heart rate not recording for over 16 hours

Yes, it looks like a delay.

 

I now have heart rate data in Lifelog that was missing yesterday but nothing since 3 a.m. GMT today.

Learner
Message 40 of 79
829 Views
Message 40 of 79

Re: Lifelog and Smartband 2 - heart rate not recording for over 16 hours

I now have readings upto 1300 GMT today but nothing for this afternoon yet.