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Android N and Smartband

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Adviser
Posts: 13
Registered: ‎2013-12-23

Android N and Smartband

Hey,
I installed android nougat today (Z5) and one interessting thing happened: when replying an SMS by notification, when I sent the reply, my Smartband vibrates, (swr10) as if I am receiving a sms. And also, notification does not disappears after repying...

 

Tks

Sony Xperia Support
Posts: 2,625
Registered: ‎2015-12-09

Re: Android N and Smartband

Hi @diogosimoes4321,

 

Try resetting your smartband.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Posts: 13
Registered: ‎2013-12-23

Re: Android N and Smartband

The problem persists
Sony Xperia Support
Posts: 2,625
Registered: ‎2015-12-09

Re: Android N and Smartband

@diogosimoes4321,

 

Try resetting the smartband app too.

 

To do this go to Settings > Apps > Smartband > Storage > Clear Data, then restart your phone.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Posts: 13
Registered: ‎2013-12-23

Re: Android N and Smartband

Unfortunately, that did not solve the problem! It's really annoying, especially since after responding to the message, the notification badge does not disappear. Insted, it shows me the message received, and what I replied
Sony Xperia Support
Posts: 2,625
Registered: ‎2015-12-09

Re: Android N and Smartband

@diogosimoes4321,

 

Could be a bug with the app and Android N. You can send a report to the developers directly at apps@sonymobile.com.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Posts: 13
Registered: ‎2013-12-23

Re: Android N and Smartband

Tks!

I just sent the @ but i received this and now i don´t know if the @ was sent for the "apps department":

 

"Dear Customer,

If you need to come in contact with Sony Mobile support please use below address to chose local pages and preferred way of contact.

http://www.sonymobile.com/global-en/support/contact-us/

Best Regards Sony Mobile"

 

Tks

Sony Xperia Support
Posts: 2,625
Registered: ‎2015-12-09

Re: Android N and Smartband

@diogosimoes4321,

 

That is referring you to your local support team. The developers do read these forums so if there is a bug they should see it, but it can't hurt to inform your local support team too.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.