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Sony SRS XB20 Turning off while increasing volume

One time poster
Message 1 of 6
3,471 Views
Message 1 of 6

Sony SRS XB20 Turning off while increasing volume

I have a sony srs xb20 speaker and it's not even one year old and it has started malfunctioning. Whenever the battery is about 70 % and I try t increase the Volume the speaker turns off automatically by itself. Also it turns itself off while there is sudden base change in music. It really annoying because I have to restart the device and connect it again to play music. Please help me out. I have done the restting of the speaker but no luck.

 

5 REPLIES 5
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Sony Xperia Support
Message 2 of 6
3,469 Views
Message 2 of 6

Re: Sony SRS XB20 Turning off while increasing volume

Hi @SamiSiddiqui, welcome to our forum and I'm sorry to hear about this. Slightly frowning Face

The Sony SRS XB20 is a product that Sony Electronics handles the support for, as this forum is only for Xperia devices.

You can get in touch with them on the link below.

https://www.sony.net/SonyInfo/Support/

Best of luck!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 3 of 6
1,278 Views
Message 3 of 6

Re: Sony SRS XB20 Turning off while increasing volume

Rubbish. You are affiliated with Samsung Electronics. Will you atleast help us with our concerns of your products? 

Sony Xperia Support
Message 4 of 6
1,253 Views
Message 4 of 6

Re: Sony SRS XB20 Turning off while increasing volume

Hi @Exist,

Sony Mobile and Sony Electronics is the same company (Sony), but different support channels, therefore I'm not able to assist you with Sony Electronics products, and they are not able to assist you with Sony Mobile devices.

If you need assistance with a product from Sony Electronics, you will need to get in touch with them on the link below.

https://www.sony.net/SonyInfo/Support/

If I could help you with your product, trust me, I would. Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 6
633 Views
Message 5 of 6

Re: Sony SRS XB20 Turning off while increasing volume

I am facing the same problem here. I believe this is a critical and and big problem of project. I am very dissapointed with Sony. I am sure I will not buy a sony product anymore. 

Sony Xperia Support
Message 6 of 6
623 Views
Message 6 of 6

Re: Sony SRS XB20 Turning off while increasing volume

Hi @rsales2015, sorry to hear about this. Slightly frowning Face

We do not support this product here at our Sony Xperia support forum, so please get in touch with Sony electronics on the link below and they will assist you further.

https://www.sony.net/SonyInfo/Support/

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.