account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Why is the online sketch closing?

SOLVED
Highlighted
One time poster
Message 1 of 11
3,004 Views
Message 1 of 11

Why is the online sketch closing?

As you may know the online part of sketch is going to close on the 30/09/19 and some users already started #savesonysketch. Now.. I'd really like to know WHY are you "killing" sketch? Sketch is mostly downloaded also for the online part were you can make friends and even find someone who really cares about you! The community of sketch is wonderful and I've grown up with sketch! I cant let it go.. and if I really have to.. i'd like to know.. why? 

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 11
2,969 Views
Message 2 of 11

Re: Why is the online sketch closing?

Hi @Coco_x3, I'm sorry to hear that you feel that way. 

We are continuously reviewing our portfolio of apps and services. We may take a business decision to discontinue certain apps and services.

The online parts of Sketch services will be discontinued from the 30th September 2019, however the app itself will continue.

You will still be able to draw sketches and store them on your device as the local sketches on your device will not be affected.

I hope that this answers your question. 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

10 REPLIES 10
Sony Xperia Support
Message 2 of 11
2,970 Views
Message 2 of 11

Re: Why is the online sketch closing?

Hi @Coco_x3, I'm sorry to hear that you feel that way. 

We are continuously reviewing our portfolio of apps and services. We may take a business decision to discontinue certain apps and services.

The online parts of Sketch services will be discontinued from the 30th September 2019, however the app itself will continue.

You will still be able to draw sketches and store them on your device as the local sketches on your device will not be affected.

I hope that this answers your question. 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 11
2,963 Views
Message 3 of 11

Re: Why is the online sketch closing?

Will you still be able to save and edit sketches on your google account on sketch?

Sony Xperia Support
Message 4 of 11
2,938 Views
Message 4 of 11

Re: Why is the online sketch closing?

@reedistrash 

The online parts of the Sketch service will be discontinued on that date. This includes the community, sticker downloads, sync, collaborations, account and sign-in. After this date the Sketch app will still function as a drawing application. The local content “My Sketches” will still be available after the shutdown

Make sure that you export the content if you need it afterwards. You can do this by following this guide: 

To export any data needed, please log into the Sketch app and go to "Settings" > "Account". Then, select "Export sketches and data". Your data will be stored in a zip file and the link will be sent to the email address provided in the export flow.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 5 of 11
2,935 Views
Message 5 of 11

Re: Why is the online sketch closing?

So are the sketches on my Google Account local? 

Sony Xperia Support
Message 6 of 11
2,918 Views
Message 6 of 11

Re: Why is the online sketch closing?

@reedistrash

No, Google is an online service, so this will not be available after the 30th of september. 

Let me know if there is anything else you are wondering about. 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 7 of 11
2,877 Views
Message 7 of 11

sketch 4.2

Why did Sony gonna close the sketch app? It was very useful!!!! Formee

Sony Xperia Support
Message 8 of 11
2,866 Views
Message 8 of 11

Re: sketch 4.2

Hi @Simon0101, I merged your topic with a already existing one regarding this. 

Please see my answers in this thread that answers your question. 

But just to summarize, you will still be able to use the Sketch application, just not the online part of it. 

Let me know if there is any other questions here. 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 9 of 11
1,817 Views
Message 9 of 11

Re: sketch 4.2

I would like to personally thank you for this app. I am an adult user. I see lots of amazing talent all ages from all over the world sharing in one topic and that is the topic of self-expression. In my heart  I believe that this app is a soul saver for some people. I see a lot of young people able to use through art as a way of dealing and coping with anxiety depression bullying and being able to connect with this community. In summary I believe that cancelling  The online portion of this app  is very irresponsible for the mental health of many of its users and that instead of canceling the online portion  it should instead be reviewed at how to reach out to mental health organizations that may be willing to help promote this app for mental health purposes. I believe for some of these children especially  it has become a huge part of their life. And losing the online portion where they are able to connect with like-minded children and adults that helps them in their art as well as their ability to communicate. I have never seen another app like this. There is a warmth and acceptance that I have never seen in any other online communication. Sony sketch has done an amazing job and created a little world that all of its members are citizens in  Harmony.  I really believe that Sony sketch owes the citizens a true explanation why this app is being dismantled and not some generic this is business attitude. I’m quite sure that many of these citizens would indeed Pay for a membership so that it would be able to continue. Or possibly approach another app developer to create and a clone being that you have no interest  of the world members thousands and thousands of users who really don’t want this app to close it’s online component. I’m sure if you gave any suggestions As to how to save this app The users would gladly perform any task to save Sony sketch. Again  I thank you so much to the developers of this apps online portion  because it really is a gem and it is very very disheartening to be losing it.

One time poster
Message 10 of 11
302 Views
Message 10 of 11

Re: sketch 4.2

i have an account on sketch that i was really active on but lost the account, is there a way to save my drawings from that account to my new main one?