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Sketch 4.2.1 could not be installed on my Xperia Z

SOLVED
Apprentice
Message 1 of 10
13,817 Views
Message 1 of 10

Sketch 4.2.1 could not be installed on my Xperia Z

Hi there,

 

I have updated my Xperia Z C6602 to Kitkat 4.4.2

 

I have run Sony Update Center and I have found two new apps: What's New and Sketch

 

What's new has been installed successfully, but Sketch could not be installed.

 

I have deleted Update Center data and cache, but same problem.

 

BTW my Xperia is not rooted.

 

Any idea?

 

Regards

 

Ahmad

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 9 of 10
16,847 Views
Message 9 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

I have managed to solve the problem by a Factory reset.

 

Thanks for help.

9 REPLIES 9
Moderator
Message 2 of 10
13,745 Views
Message 2 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

What did you get on Sketch install?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 3 of 10
13,737 Views
Message 3 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

After downloading Sketch 4.2.1 using Update Center, I got Could not install message.

Moderator
Message 4 of 10
13,734 Views
Message 4 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

Is the update still available in the update centre?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 5 of 10
13,730 Views
Message 5 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

Yes, but Sketch app is found in New apps tap of Update Center.

Highlighted
Moderator
Message 6 of 10
13,719 Views
Message 6 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

Clear data for update centre and try to update again.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 7 of 10
13,715 Views
Message 7 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

I have done that and also done it before. clearing data from Update Center. same problem!

Moderator
Message 8 of 10
13,713 Views
Message 8 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

Get in touch with xperia care:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 9 of 10
16,848 Views
Message 9 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

I have managed to solve the problem by a Factory reset.

 

Thanks for help.

Moderator
Message 10 of 10
13,670 Views
Message 10 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

Great.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.