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Sketch 4.2.1 could not be installed on my Xperia Z

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Apprentice
Message 1 of 10
13,841 Views
Message 1 of 10

Sketch 4.2.1 could not be installed on my Xperia Z

Hi there,

 

I have updated my Xperia Z C6602 to Kitkat 4.4.2

 

I have run Sony Update Center and I have found two new apps: What's New and Sketch

 

What's new has been installed successfully, but Sketch could not be installed.

 

I have deleted Update Center data and cache, but same problem.

 

BTW my Xperia is not rooted.

 

Any idea?

 

Regards

 

Ahmad

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 9 of 10
16,871 Views
Message 9 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

I have managed to solve the problem by a Factory reset.

 

Thanks for help.

9 REPLIES 9
Moderator
Message 2 of 10
13,769 Views
Message 2 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

What did you get on Sketch install?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 3 of 10
13,761 Views
Message 3 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

After downloading Sketch 4.2.1 using Update Center, I got Could not install message.

Moderator
Message 4 of 10
13,758 Views
Message 4 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

Is the update still available in the update centre?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 5 of 10
13,754 Views
Message 5 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

Yes, but Sketch app is found in New apps tap of Update Center.

Moderator
Message 6 of 10
13,743 Views
Message 6 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

Clear data for update centre and try to update again.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 7 of 10
13,739 Views
Message 7 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

I have done that and also done it before. clearing data from Update Center. same problem!

Moderator
Message 8 of 10
13,737 Views
Message 8 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

Get in touch with xperia care:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 9 of 10
16,872 Views
Message 9 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

I have managed to solve the problem by a Factory reset.

 

Thanks for help.

Moderator
Message 10 of 10
13,694 Views
Message 10 of 10

Re: Sketch 4.2.1 could not be installed on my Xperia Z

Great.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.