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unable to restore from backup after repairing software

Learner
Message 1 of 4
318 Views
Message 1 of 4

unable to restore from backup after repairing software

Hey,

I've got a bit of a crisis now...

After various issues I decided to use Xperia Companion's "software repair" for my Sony Xperia XA1.

Before that, in order to save my data and settings I did a Xperia Companion backup which was successfulproblem 1.PNG

 

as you can see, a backup shows up in Xperia Companion as well as there is a 10GB big folder in Documents/Sony/Xperia Companion/Backups
However, when I open the Companion Restore section, no available Backup shows up...problem2.PNG

 

 

 


It is the exact same phone with the exact same software and I already tried restarting both, computer and phone, reinstalling Companion, using developer options... nothing worked

 

Please help!!!
Kinda desperate over here...

 

Thanks, Anna

 
3 REPLIES
Learner
Message 2 of 4
107 Views
Message 2 of 4

Re: unable to restore from backup after repairing software

I HAVE THE SAME PROBLEM! Sony you need to get it together! Alot of people are having the same issues, and you don't even reply...

Visitor
Message 3 of 4
38 Views
Message 3 of 4

Re: unable to restore from backup after repairing software

Having the exact same issue. I don't think sony devs bothered to code the PCC restore at all. If Sony didn't force us to use a password on the backup I could manually restore everything I needed.

Highlighted
One time poster
Message 4 of 4
15 Views
Message 4 of 4

Re: unable to restore from backup after repairing software

I decided to send my phone to repair. It all works now, even PCC. They changed the "motherboard" of the phone. But I don't see how that could be the only solution to this problem, which MANY people seem to have.

 

My next phone will probably not be Sony...