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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia companion has froze during repair

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Visitor
Message 1 of 6
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Message 1 of 6

Xperia companion has froze during repair

Hi all,

 

My wifes XZ1 compact was bootlooping so I was advised by Sony to try using the xperia companion, however it has been stuck at about 25% for over 2 hours.  Having checked task manager on windows 10, there is a lot of movement on the memory on the Xperia Companion task but the Xperia Companion (32 bit) the memory usage is low, was at 8mb when I first checked and is only slowly going down (5.8mb).  

 

It looks to me like it has crashed however I am worried to remove the cable and start again as it does say not to disconnect the phone.  The internet connection here is not bad (40mb) and I have check that it is allowed on windows firewall, help please, what should I do?

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Emperor
Message 2 of 6
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Message 2 of 6

Re: Xperia companion has froze during repair

@Ersags 

 

I'm sorry to hear that, you will have to disconnect the phone > charge it > then start the update process all over again. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Emperor
Message 2 of 6
96 Views
Message 2 of 6

Re: Xperia companion has froze during repair

@Ersags 

 

I'm sorry to hear that, you will have to disconnect the phone > charge it > then start the update process all over again. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Visitor
Message 3 of 6
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Message 3 of 6

Re: Xperia companion has froze during repair

Thanks for that, I did think of doing it but was scared that by unplugging it when the screen says don't disconnect it, that it would brick the phone but you say that I can do so?

Emperor
Message 4 of 6
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Message 4 of 6

Re: Xperia companion has froze during repair

@Ersags 

 

it shouldn't brick the phone as you are not unlocking the bootloader, whenever you start the repair process, keep the phone off 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 5 of 6
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Message 5 of 6

Re: Xperia companion has froze during repair

Well, somehow the act of plugging it back in again the phone back in turned the phone on, so far so good, I have logged into the phone, so not fully tested yet but at least I can access Anroid, thank you so much for your help!

Emperor
Message 6 of 6
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Message 6 of 6

Re: Xperia companion has froze during repair

@Ersags 

 

Glad to hear that Slightly smiling Face 

 

Now just charge the phone > restart the computer > try again with Xperia Companion




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)