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Xperia Companion Won't Install

One time poster
Message 1 of 9
16,717 Views
Message 1 of 9

Xperia Companion Won't Install

Can't install Xperia Companion on Windows 7. Final line in the error log is:

 

[0D3C:0C30][2016-03-21T23:05:45]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

 

That error code *might* have something to do with .NET but I don't really know anything.

 

I have written an email to Sony support in case that might help. I don't know what next.

 

The full error log is:

 

[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: installer at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\Xperia Companion.msi.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay055A45FB266F95D3A2661DD75DAD6947 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\2070.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay0F2C8DAAE05024038EC4C870659BBABB at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1029.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay24674264D1A8E4F4BFB3F0D5EE3AA7FF at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1046.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay2FF1DDD34B905442B4229D4D339E5D3A at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1031.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay319B2D6A55AD403242965A32032E6FDA at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1041.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay34BE152CA820B7F2FC6D133ED85BB527 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1032.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay3CEF63259BC0397C6818C450D6766824 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1035.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay411156066AAC7C81B4BB13ACC6083809 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1044.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay52B528DB7957BF8B1F9BC9B646B81141 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1034.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay54877AE575376DD3FCF7445A56B33562 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\2052.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay5BD79DD9FCA5DE13DC7C1471C67DABD2 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1043.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay6B4BECF2D017877B1B91C02620CCA38C at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1025.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay7584EB8E694CA6C3873454C34800CAA4 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1053.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay9A0A26E886D59BD5052E1D2E8A13F5F4 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1055.mst.
[1208:1224][2016-03-21T23:05:18]i304: Verified existing payload: pay9B80EAF902602928E606B9FBFFDC3AEB at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1054.mst.
[1208:1224][2016-03-21T23:05:19]i304: Verified existing payload: pay9BCA3196A33B55223FA554AF095EFCD4 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1028.mst.
[1208:1224][2016-03-21T23:05:19]i304: Verified existing payload: pay9CBBC781007F1F38CB5ED990A2DF1A9C at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1030.mst.
[1208:1224][2016-03-21T23:05:19]i304: Verified existing payload: payBFF86BD8A51C44725CAD094DCBD4BC30 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1045.mst.
[1208:1224][2016-03-21T23:05:19]i304: Verified existing payload: payC50A35B509C44424BD95E1AEE92233A5 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\3076.mst.
[1208:1224][2016-03-21T23:05:19]i304: Verified existing payload: payCDE4DF5AB40AFD580A84FFCADA188AC1 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1049.mst.
[1208:1224][2016-03-21T23:05:19]i304: Verified existing payload: payCF1D3D3C6E51AD586CC057F6A77ADE88 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1038.mst.
[1208:1224][2016-03-21T23:05:19]i304: Verified existing payload: payE0B3DCE8D3491CFB9537CE214284A018 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1037.mst.
[1208:1224][2016-03-21T23:05:19]i304: Verified existing payload: payF5F78D6852F312FCF6126ADCD867BBFB at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1040.mst.
[1208:1224][2016-03-21T23:05:19]i304: Verified existing payload: payF9E3FE7C939716F94AA400B38CD34AC8 at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1036.mst.
[1208:1224][2016-03-21T23:05:19]i304: Verified existing payload: payFD5CB1A24420AB6741ABF78CF345444A at path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\1042.mst.
[1208:120C][2016-03-21T23:05:19]i323: Registering package dependency provider: {A07B78C4-E93D-4A32-A019-1689D40A8573}, version: 1.0.2.0, package: installer
[1208:120C][2016-03-21T23:05:19]i301: Applying execute package: installer, action: Install, path: C:\ProgramData\Package Cache\{A07B78C4-E93D-4A32-A019-1689D40A8573}v1.0.2.0\Xperia Companion.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" TRANSFORMS=""'
[1208:120C][2016-03-21T23:05:45]e000: Error 0x80070643: Failed to install MSI package.
[1208:120C][2016-03-21T23:05:45]e000: Error 0x80070643: Failed to execute MSI package.
[0D3C:0C30][2016-03-21T23:05:45]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0D3C:0C30][2016-03-21T23:05:45]i319: Applied execute package: installer, result: 0x80070643, restart: None
[0D3C:0C30][2016-03-21T23:05:45]e000: Error 0x80070643: Failed to execute MSI package.
[1208:120C][2016-03-21T23:05:45]i318: Skipped rollback of package: installer, action: Uninstall, already: Absent
[0D3C:0C30][2016-03-21T23:05:45]i319: Applied rollback package: installer, result: 0x0, restart: None
[1208:120C][2016-03-21T23:05:45]i329: Removed package dependency provider: {A07B78C4-E93D-4A32-A019-1689D40A8573}, package: installer
[1208:120C][2016-03-21T23:05:45]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{349564b4-3c4d-482a-9b2b-7e4480c9394c}, resume: None, restart: None, disable resume: No
[1208:120C][2016-03-21T23:05:45]i330: Removed bundle dependency provider: {349564b4-3c4d-482a-9b2b-7e4480c9394c}
[1208:120C][2016-03-21T23:05:45]i352: Removing cached bundle: {349564b4-3c4d-482a-9b2b-7e4480c9394c}, from path: C:\ProgramData\Package Cache\{349564b4-3c4d-482a-9b2b-7e4480c9394c}\
[1208:120C][2016-03-21T23:05:45]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{349564b4-3c4d-482a-9b2b-7e4480c9394c}, resume: None, restart initiated: No, disable resume: No
[0D3C:0C30][2016-03-21T23:05:45]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

8 REPLIES 8
Forum Legend
Message 2 of 9
16,693 Views
Message 2 of 9

Re: Xperia Companion Won't Install

try to uninstall again, this include remaing folders and the rest that might be connected with PC companion. you can use CCleaner to remove the registry files safely. download pc companion again. restart your computer, run the installer with admin privelages, make sure you are connected to the internet the whole time. as it download certain tools to continue,..



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Sony Xperia Support
Message 3 of 9
16,679 Views
Message 3 of 9

Re: Xperia Companion Won't Install

Hi @Iden,

Nolramlb had some good suggestions that you could try so give them a try if possible for you. In the end the message you receive seems related to Windows rather than Xperia Companion specifically so it will be hard for us to troubleshoot this much further. For this reason I recommend that you try Microsoft's support site for Windows if further assistance is needed.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 4 of 9
15,370 Views
Message 4 of 9

Re: Xperia Companion Won't Install

Sorry for my English, not main language.

Problem raise because service "Windows Firewall" disabled. Start the service and try again to install the program.

It solved my problem.

Sony Xperia Support
Message 5 of 9
15,333 Views
Message 5 of 9

Re: Xperia Companion Won't Install

@steaze Thanks for letting us know, glad to hear that you were able to install Xperia Companion. Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 6 of 9
12,239 Views
Message 6 of 9

Re: Xperia Companion Won't Install

thanks, starting the Microsoft Firewall service under  services.msc  worked for me. thanks.

Sony Xperia Support
Message 7 of 9
12,237 Views
Message 7 of 9

Re: Xperia Companion Won't Install

Hi @SonyNZuser, I'm glad to hear that! Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Rookie
Message 8 of 9
11,261 Views
Message 8 of 9

Re: Xperia Companion Won't Install

Hey,

 

Turning the Windows Firewall service worked for me too.

Turning on windows firewall or running the service through services.mcs does the trick.

 

Running: Windows 7 Ultimate.

Phone: Xperia e5

 

Best Regards,

~Maro

Highlighted
Apprentice
Message 9 of 9
3,039 Views
Message 9 of 9

Re: Xperia Companion Won't Install

I have the same problem with Windows 10. The Windows firewall service is started.

xperiacompanion_error.pngxperiacompanion_error2.pngxperiacompanion_error3.png