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Update to Android 6 not successfull - UEUpdateFailed

SOLVED
Message 1 of 9
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Message 1 of 9

Update to Android 6 not successfull - UEUpdateFailed

Today I received the message that version 6 was available for my phone (Z3C).

 

I was so happy that I started my PC, started Xperia Companion and connected the phone. Indeed there was a new version for my phone!!!

 

I did what was asked and kept my fingers crossed.

 

Too bad the message appeared that "something went wrong" .....:smileyd_oh:

 

Error code : UEUpdateFailed

CompanionUE 3830

 

I did what was suggested: run the Repair tool.

But that was also not successfull.

 

The phone starts with the Sony start screen and will stay on that screen forever.

With the power key, together with Volume Up, the phone switches off with 3 vibrations.

 

What to do now ???

1 ACCEPTED SOLUTION

Accepted Solutions
Message 8 of 9
7,935 Views
Message 8 of 9

Re: Update to Android 6 not successfull - UEUpdateFailed

Today I got the phone back from the Sony Repair center. Under warranty the phone has been reflashed with Android 6.0.1.

Build 23.5.A.0.570

 

What the trick was, used by the service center, is unknown to me. But I have a working phone again Slightly smiling Face

8 REPLIES 8
Emperor
Message 2 of 9
5,029 Views
Message 2 of 9

Re: Update to Android 6 not successfull - UEUpdateFailed

@BerndGaykema

 

leave the phone off > charge it > try again but keep the phone off and remove both SIM and SD cards.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 3 of 9
4,991 Views
Message 3 of 9

Re: Update to Android 6 not successfull - UEUpdateFailed

I did, not successfull.

When doing a Software Repair the progress bar stops at about 75% ...

Battery was at 98% when I first started the update process, so that shouldn't be the cause.

Even when fully charged it didn't help.

 

As the phone is still under warranty (2 months old) I have send the phone in for repair now.

 

Thanks for your reply!

Emperor
Message 4 of 9
4,970 Views
Message 4 of 9

Re: Update to Android 6 not successfull - UEUpdateFailed

@BerndGaykema

 

That's rather odd, could you test a different computer?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Message 5 of 9
4,956 Views
Message 5 of 9

Re: Update to Android 6 not successfull - UEUpdateFailed

No, the phone is in the process of being repaired by an official Sony Repair Center in The Netherlands.

But thanks a lot for your help and interest. Will let you know how this ends ....... :smileysmileywink:

Visitor
Message 6 of 9
4,850 Views
Message 6 of 9

Re: Update to Android 6 not successfull - UEUpdateFailed

This is exactly what is going on with my phone

 

I tried to update, didnt work..

the failed update corrupted the system, phone won't turn on

 

tried to repair on PC companion and Xperia companion, algo got errors, on both programs

0x00000067 (pc companion)

CompanionUE 3830 (xperia companion)

 

and now my smartphone is a glorified paperweight, is there anything else I can do?

 

 

One time poster
Message 7 of 9
4,818 Views
Message 7 of 9

Re: Update to Android 6 not successfull - UEUpdateFailed

I am recving the same error when trying to update my brand new Z5 compact.

My phone is now a brick becuase when trying to power on it just shows an update failed and to connect ot the computer.

 

I have tried with AV disabled, firewall disabled and on a seperate computer/net connection

It almost seems like the software isnt able to download the required data to do a repair.

 

The main part of the logs file that shows an error is

 

032752ms: UEsession: UE responded to login
032752ms: UEsession: Logged in to UE!

032752ms: UIState: UI devicerepair updated to repairDeviceInstructions
040050ms: UEsession: Device connection detected!
040057ms: UEsession: runSendGetAllConnections completed successfully
040058ms: UEsession: UE responded to getAllConnections
040059ms: UEsession: Device connection detected
040059ms: UEsession: getAllConnectionsResult returned device connection successfully!
040062ms: UEsession: runSendGetDeviceInfo completed successfully
040757ms: UEsession: getPhoneInfoResult recommended = 2
040757ms: UEsession: getPhoneInfoResult single object id EveId:715776-COMMERCIAL_SUCE
040758ms: UEsession: Repair software found, version = 32.0.A.6.200-R15B, suce = EveId:715776-COMMERCIAL_SUCE, sucr =
040758ms: UIState: UI devicerepair updated to repairFinalInstructions
047628ms: UEsession: runSendUpdate sending update for EveId:715776-COMMERCIAL_SUCE
047629ms: UEsession: runSendUpdate refurbish = true
047632ms: UEsession: runSendUpdate completed successfully
047632ms: UIState: UI devicerepair updated to repairInstalling
050423ms: UIState: UI devicerepair updated to repairInstalling
118663ms: UEsession: Received actionFailed for action updatePhone5 with resultCode = 2005
118663ms: UEsession: ERROR UE updatePhone failed

Message 8 of 9
7,936 Views
Message 8 of 9

Re: Update to Android 6 not successfull - UEUpdateFailed

Today I got the phone back from the Sony Repair center. Under warranty the phone has been reflashed with Android 6.0.1.

Build 23.5.A.0.570

 

What the trick was, used by the service center, is unknown to me. But I have a working phone again Slightly smiling Face

One time poster
Message 9 of 9
4,482 Views
Message 9 of 9

Re: Update to Android 6 not successfull - UEUpdateFailed

I have problem with my sony xperiatx lt29i when I try to repair my device it gets UEUpadte error  failed,please contact sony support and please suggest me what should i do now.???