account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Update Service Bug

SOLVED
Highlighted
Demigod
Message 1 of 10
3,688 Views
Message 1 of 10

Update Service Bug

It seems for Windows 8/8.1 Users, Update service does not show Xperia 2012 Family but only shows Xperia 2013 Family.

Please run on Windows 7 Compatibility mode if you are facing this problem

The most profound technology is the one that vanishes quickly
1 ACCEPTED SOLUTION

Accepted Solutions
Demigod
Message 10 of 10
3,609 Views
Message 10 of 10

Re: Update service Updated?

It seems that the issue occurs only on 8/8.1! Please run on Windows 7 Compatibility mode till then

The most profound technology is the one that vanishes quickly
9 REPLIES 9
Emperor
Message 2 of 10
3,608 Views
Message 2 of 10

Re: Update service Updated?

It does work / support old Xperias, which version do you have?

 

 

2.13.13.201311221624




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Demigod
Message 3 of 10
3,604 Views
Message 3 of 10

Re: Update service Updated?

I have the same version as you do

and this is the screen I have...amd then all old sony ericcson models

Infact I have tried uninstalling and the installing and also on a different pc but the problem persists Face with rolling Eyes

Can you check once with your software please

Screenshot_1.pngScreenshot_2.pngScreenshot_3.png

 

The most profound technology is the one that vanishes quickly
Emperor
Message 4 of 10
3,596 Views
Message 4 of 10

Re: Update service Updated?

I can't see the pictures, upload them to box.com and post the links




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 5 of 10
3,594 Views
Message 5 of 10

Re: Update service Updated?

I can see all 2010, 2011, 2012 and 2013 Xperias as well as feature phones and older phones




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 6 of 10
3,461 Views
Message 6 of 10

Re: Update service Updated?

I have the same problem. Can´t see xperia s or x10 in sony update service. Happened after update at startup.

Demigod
Message 7 of 10
3,346 Views
Message 7 of 10

Re: Update service Updated?

@Johan
The most profound technology is the one that vanishes quickly
Adviser
Message 8 of 10
3,166 Views
Message 8 of 10

Re: Update service Updated?

i CANT see my xperia v (lt25i) on Update Service, running the latest software from thie download page... Help us please i need to re-install the phones sw and i cant use PCC because of w8.1 

Moderator
Message 9 of 10
3,070 Views
Message 9 of 10

Re: Update service Updated?

http://talk.sonymobile.com/t5/media/gallerypage/user-id/202/image-id/4955iB3B4ADD05AF9190A

 

This is how it should be.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Demigod
Message 10 of 10
3,610 Views
Message 10 of 10

Re: Update service Updated?

It seems that the issue occurs only on 8/8.1! Please run on Windows 7 Compatibility mode till then

The most profound technology is the one that vanishes quickly