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If you want to get the max out of your Xperia phone then check out Xperia tips page.

Sony Xperia Companion Installation Error

One time poster
Message 31 of 70
3,121 Views
Message 31 of 70

Re: Sony Xperia Companion Installation Error

lagunaRu, thank you very much for the data, I was very helpful. greetings friend.
One time poster
Message 32 of 70
3,006 Views
Message 32 of 70

Re: Sony Xperia Companion Installation Error

thank! work perfect after this!

One time poster
Message 33 of 70
2,931 Views
Message 33 of 70

Re: Sony Xperia Companion Installation Error

thankyou it works....:p

One time poster
Message 34 of 70
2,912 Views
Message 34 of 70

Re: Sony Xperia Companion Installation Error

i cant fix this problem with ur solution that u already told beforesony.png

[12F8:12FC][2017-02-05T13:55:33]i001: Burn v3.10.3.3007, Windows v5.1 (Build 2600: Service Pack 2), path: C:\Users\c640\AppData\Local\Temp\{EDEB2560-9ABB-4D47-87B4-F788F544CC8B}\.cr\xcs52E3.tmp.exe
[12F8:12FC][2017-02-05T13:55:33]i000: Initializing numeric variable 'XcAutoUpdate' to value '0'
[12F8:12FC][2017-02-05T13:55:33]i000: Initializing string variable 'Transforms' to value ''
[12F8:12FC][2017-02-05T13:55:33]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Sony\Xperia Companion\XperiaCompanion.exe'
[12F8:12FC][2017-02-05T13:55:33]i009: Command Line: '-burn.clean.room=C:\Users\c640\AppData\Local\Temp\xcs52E3.tmp.exe -burn.filehandle.attached=280 -burn.filehandle.self=288 /secureloc -lang 1033 Transforms='
[12F8:12FC][2017-02-05T13:55:33]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\c640\AppData\Local\Temp\xcs52E3.tmp.exe'
[12F8:12FC][2017-02-05T13:55:33]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\c640\AppData\Local\Temp\'
[12F8:12FC][2017-02-05T13:55:33]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\c640\AppData\Local\Temp\Xperia_Companion_20170205135533.log'
[12F8:12FC][2017-02-05T13:55:33]i000: Setting string variable 'WixBundleName' to value 'Xperia Companion'
[12F8:12FC][2017-02-05T13:55:33]i000: Setting string variable 'WixBundleManufacturer' to value 'Sony'
[12F8:1310][2017-02-05T13:55:33]i000: Setting string variable 'Transforms' to value ''
[12F8:1310][2017-02-05T13:55:33]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[12F8:1310][2017-02-05T13:55:33]i000: Setting version variable 'WixBundleFileVersion' to value '1.4.7.0'
[12F8:12FC][2017-02-05T13:55:34]i100: Detect begin, 3 packages
[12F8:12FC][2017-02-05T13:55:34]i101: Detected package: installer, state: Absent, cached: None
[12F8:12FC][2017-02-05T13:55:34]i101: Detected package: serviceinstaller32, state: Absent, cached: None
[12F8:12FC][2017-02-05T13:55:34]i101: Detected package: serviceinstaller64, state: Absent, cached: None
[12F8:12FC][2017-02-05T13:55:34]i052: Condition 'VersionNT >= v6.1' evaluates to false.
[12F8:12FC][2017-02-05T13:55:34]e000: This application is only supported on Windows 7 or higher.
[12F8:12FC][2017-02-05T13:55:34]e000: Error 0x81f40001: Bundle condition evaluated to false: VersionNT >= v6.1
[12F8:12FC][2017-02-05T13:55:34]i199: Detect complete, result: 0x0

One time poster
Message 35 of 70
2,993 Views
Message 35 of 70

Re: Sony Xperia Companion Installation Error

for setup error try - right click on sony xperia companion icon - properties- compatibility- compatibility mode- and uncheck "run this program in compatibility mode then apply, ok and DONE! it worked for mefds.JPGxperia.JPG

Apprentice
Message 36 of 70
2,983 Views
Message 36 of 70

Re: Sony Xperia Companion Installation Error

My Xperia Z Compact is going to an unresponsive black screen when I try to make a call. I have read numerous online replies to other people who had a similar problem but none of them have worked. I cannot install PC Companion as I keep getting an error message as described by other posters here. The latest advice involves getting into the Xperia Properties by right-clicking on the icon but I cannot get the same properties window on my own phone that the poster displayed in his reply.

 

It looks like this has been an ongoing problem for many people and Sony should have corrected it long before now.

Highlighted
Apprentice
Message 37 of 70
2,980 Views
Message 37 of 70

Re: Sony Xperia Companion Installation Error

Have now succeeded in getting to ‘Properties’ window displayed in post by Julix above. For the benefit of others, you right click on the icon of the software that you have downloaded – simple I know but it had me confused.

 

Have followed the instructions to run the programme in compatibility mode and have tried to run the programme. However, it seems that it is not running, with nothing showing in the progress bar after 15-20 minutes. Have shut it down from Task Manager and tried again, with the same negative results.   

Apprentice
Message 38 of 70
2,925 Views
Message 38 of 70

Re: Sony Xperia Companion Installation Error

The problem has been solved, with no thanks to Sony. Tried everything that was suggested on Sony Forum but nothing worked. Did a Factory Reset and there was no difference, then a Factory Reset without updating the software but same result. The guy on Sony Live Chat suggested that the phone should be posted to Sony repair shop, with expensive registered post, up to six working days in shop and no guarantee that warranty would cover it. Went back to the shop where phone was bought and the guy said that Sony would first insist on replacing the back cover which had small cracks, at a cost of €100 before they would even look at the current problem. Next stop was McStyle repair shop where Ricky from China took about 30 seconds to figure out what was wrong. Although it was not at all obvious to the untrained eye, the screen had become partially detached. A little bit of glue was applied to reattach the corner of the screen and one hour later I returned to pick up the phone, now working as normal. Cost - €10. I have seen so many people on these forums complain about the same or other similar problems such as the screen going blank during calls so I cannot understand why Sony technical support would not let people know about the solution. Is it incompetence on Sony’s part or is it that the customer does not matter? I have received several emails from Sony Xperia Support Forum telling me that I had been upgraded to Visitor, Rookie and Learner. What I wanted from Sony was a competent answer to the problem with my phone and not some silly emails. Thumbs down to Sony and a big thank you to Ricky from McStyle repair shop.
One time poster
Message 39 of 70
2,592 Views
Message 39 of 70

Re: Sony Xperia Companion Installation Error

This is exactly how i fix mine. Others you may try this solution. Great Answer!

One time poster
Message 40 of 70
2,788 Views
Message 40 of 70

Re: Sony Xperia Companion Installation Error

just copy the sony program from the download folder and paste on desktop and strat the setup from desktop . 

and your problem is solved .