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Sony Bridge for Mac import photo error

One time poster
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Message 1 of 4

Sony Bridge for Mac import photo error

Sony Bridge for Mac version 4.2.1 (4210) wn't import any photos to Mac Photos. I have been trying for weeks now but continually get an "Error".  It used to say "error - no metadata" but now just says error.. The only way I can transfer my photos from my Xperia Z1 to my Mac Photos app is via uploading to Facebook or a Cloud storage, then download them onto my MacBook..

Anyone know how to fix this? 

3 REPLIES 3
Emperor
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Message 2 of 4

Re: Sony Bridge for Mac import photo error

@mishee

 

Download android file transfer on your Mac




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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One time poster
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Message 3 of 4

Re: Sony Bridge for Mac import photo error

I now have the same problem. I have an xperia Z2 and my mac is updated to El capitan in case that makes a difference. it imports the movies from the phone but not any of the photos.

Talent
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Message 4 of 4

Re: Sony Bridge for Mac import photo error

Hi zonocoburger!

 

Sorry for you inconvenient.

 

Can you please send me the error logs.

 

Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Xperia" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM a shared dropbox link to me.

 

Best regards

 

Fredrik