account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Help please! PC Companion App Error KB2917929 - Xperia U

Visitor
Message 1 of 5
2,475 Views
Message 1 of 5

Help please! PC Companion App Error KB2917929 - Xperia U

pc companion error.png

 

I am trying to update my Xperia U to Android 4.0 ICS from GB 2.3.7

I am using the Sony PC Companion app on Windows 8.1 x64

 

Everytime I try to update to above pictured message pops up I have downloaded the hotfix and it is already downloaded and installed on my PC.

 

I read somewhere that this is the PC Companion's problem, so I used the Sony Update Service which does not have my phone.

 

What to do? Why have I had to wait since Q4 2012 when Xperia U ICS was released to receive this? Extremely Frustrating.

 

Any help or guidance to get around this message or to install ICS genuinely would be greatfully appreciated.

4 REPLIES 4
Visitor
Message 2 of 5
2,436 Views
Message 2 of 5

Re: Help please! PC Companion App Error KB2917929 - Xperia U

Any assistance?

 

It is your software causing this problem sony I do not expect much from anyone else.

Highlighted
Sage
Message 3 of 5
1,939 Views
Message 3 of 5

Re: Help please! PC Companion App Error KB2917929 - Xperia U

Try Compatibility Mode by right clicking PC Companion shortcut > Properties > Compatibility > Windows 7 SP1
Demigod
Message 4 of 5
1,893 Views
Message 4 of 5

Re: Help please! PC Companion App Error KB2917929 - Xperia U

Hi, Try to run a full windows update.

Ensure that the PCC service is added to your firewall white list.

Check the PCC software if is on win7 compatible mode than restart your com and retry to perform the update.

Hope this helps.
One time poster
Message 5 of 5
1,517 Views
Message 5 of 5

Re: Help please! PC Companion App Error KB2917929 - Xperia U