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HELP! Unable to restore data from older phone to the newer phone,

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HELP! Unable to restore data from older phone to the newer phone,

I made a backup of Sony XA2 Ultra and moved that backup to my external harddrive, now months later i am unable to restore it on XZ premium, i can see that folder in my harddrive but cannot find it in Xperia's companion software. what do i do? and the pictures it shows are of zero kbs but the folder is of 142mb 

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Re: HELP! Unable to restore data from older phone to the newer phone,

@AghaF you can't restore on a different device, sorry.  Take a look at the below topic:

https://talk.sonymobile.com/t5/PC-Mac-Software/HELP-I-cannot-restore-SMS-and-phone-calls-records-fro...



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