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Fatal Error during installation of Xperia Companion

Inhabitant
Message 11 of 24
3,518 Views
Message 11 of 24

Re: Fatal error when downloading Xperia companion.

We have the same problem and i have already reported this. Still no news yet. We just have to wait. For the meantime use the old PC companion.
Visitor
Message 12 of 24
3,503 Views
Message 12 of 24

Re: Fatal error when downloading Xperia companion.

sorry what do you mean elaborate?

 

When downloading the programs A error messge pops up as Fatal error, those are the logs that come with it.

 

Then it closes down and will not open.

 

I've tried both installing the software from my phone and from the website.

 

The only other thing I could give you for information is a picture, but it's the same as posted in the forums already.

 

One time poster
Message 13 of 24
3,417 Views
Message 13 of 24

Re: Fatal Error during installation of Xperia Companion

Ofcourse error ocured  during install, becouse your stupid software read my Win7 ultimate like Windows v6.0 (Build 6000: Service Pack 0)!

Learner
Message 14 of 24
3,411 Views
Message 14 of 24

Re: Fatal error when downloading Xperia companion.

Give pls a link to old working bersion of pc companion..
Sony Xperia Z5 Compact
Highlighted
Inhabitant
Message 15 of 24
3,379 Views
Message 15 of 24

Re: Fatal Error during installation of Xperia Companion

@ka81 you can download the Pc companion from lower z series in google. You can search for it. I had saved one old PC Companion myself since there are still no update on the fix on the XC installer.
sll
Learner
Message 16 of 24
2,667 Views
Message 16 of 24

Re: Fatal Error during installation of Xperia Companion

Is there any news on this issue? I bought a Z5 Compact and want to apply an update, but I get the same error. I use Windows 7 Ultimate.

 

Logfile:

[03A4:02A0][2016-08-09T22:57:55]i001: Burn v3.10.2.2516, Windows v6.0 (Build 6000: Service Pack 0), path: C:\Users\xxxxxx\AppData\Local\Temp\{61D0FDDF-2DD1-4A75-9B8D-54168CAF372E}\.cr\xcsB5F7.tmp.exe
[03A4:02A0][2016-08-09T22:57:55]i000: Initializing string variable 'Transforms' to value ''
[03A4:02A0][2016-08-09T22:57:55]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Sony\Xperia Companion\XperiaCompanion.exe'
[03A4:02A0][2016-08-09T22:57:55]i009: Command Line: '-burn.clean.room=C:\Users\xxxxxx\AppData\Local\Temp\xcsB5F7.tmp.exe -lang 1033 Transforms='
[03A4:02A0][2016-08-09T22:57:55]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\xxxxxx\AppData\Local\Temp\xcsB5F7.tmp.exe'
[03A4:02A0][2016-08-09T22:57:55]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\xxxxxx\AppData\Local\Temp\'
[03A4:02A0][2016-08-09T22:57:55]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\xxxxxx\AppData\Local\Temp\Xperia_Companion_20160809225755.log'
[03A4:02A0][2016-08-09T22:57:55]i000: Setting string variable 'WixBundleName' to value 'Xperia Companion'
[03A4:02A0][2016-08-09T22:57:55]i000: Setting string variable 'WixBundleManufacturer' to value 'Sony'
[03A4:0BF4][2016-08-09T22:57:55]i000: Setting string variable 'Transforms' to value ''
[03A4:0BF4][2016-08-09T22:57:55]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[03A4:0BF4][2016-08-09T22:57:55]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.8.0'
[03A4:02A0][2016-08-09T22:57:55]i100: Detect begin, 1 packages
[03A4:02A0][2016-08-09T22:57:55]i101: Detected package: installer, state: Absent, cached: None
[03A4:02A0][2016-08-09T22:57:55]i052: Condition 'VersionNT >= v6.1' evaluates to false.
[03A4:02A0][2016-08-09T22:57:55]e000: This application is only supported on Windows 7 or higher.
[03A4:02A0][2016-08-09T22:57:55]e000: Error 0x81f40001: Bundle condition evaluated to false: VersionNT >= v6.1
[03A4:02A0][2016-08-09T22:57:55]i199: Detect complete, result: 0x0

 

Sony Xperia Support
Message 17 of 24
2,657 Views
Message 17 of 24

Re: Fatal Error during installation of Xperia Companion

@sll Can you try disabling your PC's firewall temporarily and run the installation for Xperia Companion while it is disabled?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

sll
Learner
Message 18 of 24
2,643 Views
Message 18 of 24

Re: Fatal Error during installation of Xperia Companion

I played around with the firewall and anti-virus settings and somehow I managed to install the program. So thanks for the advice, it worked!

Sony Xperia Support
Message 19 of 24
2,633 Views
Message 19 of 24

Re: Fatal Error during installation of Xperia Companion

@sll Glad to hear that! Thanks for letting us know. Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 20 of 24
813 Views
Message 20 of 24

Re: Fatal Error during installation of Xperia Companion

After I downloaded the Xperia Companion installer from sonymobile.com, it would not install.

Error message was 0x80070643c.

It looks for a file, serviceinstaller.msi on an Xperia Companion "Installation CD-ROM #1", which I do not have. I'm running Windows 10.0.16299. All Windows 10 updates are installed. After clicking "cancel", I get the message that the old version could not be removed. (I don't have an old version installed).
xperiacompanion_error.pngxperiacompanion_error2.pngxperiacompanion_error3.png