account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Fatal Error during installation of Xperia Companion

Inhabitant
Message 1 of 24
6,566 Views
Message 1 of 24

Fatal Error during installation of Xperia Companion

Hi. I just bought my Xperia Z5 a few days back and I ought to check about phone updates via PC but whenever I try to install Xperia Companion, whether be it downloaded from here in the forum or directly from my phone, it always stops with a Fatal Error of some sort that I am not very familiar with. I have used my Xperia Z to install its own PC Companion and through that I have updated my Xperia Z5 to Marshmallow. I just don't know where the problem cause is. It would be very appreciated if you can lend some help.

See attached photo. Hoping for your replies. Thank you.Untitled.jpg

 

23 REPLIES 23
Sony Xperia Support
Message 2 of 24
6,527 Views
Message 2 of 24

Re: Fatal Error during installation of Xperia Companion

Hi @o2jie, sorry to hear about this. Slightly frowning Face

 

Would it be possible for you to upload the log file that is created when this happens to Google Drive, then send me the link to the file in a PM with the following information?

 

Name:
Phone nr:
E-mail:
Country:
PC operating system:

 

If so then I will forward this internally.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Inhabitant
Message 3 of 24
6,516 Views
Message 3 of 24

Re: Fatal Error during installation of Xperia Companion

Hi @Christofer. Sir Thanks for replying. What do you mean by "phone nr"? I'll send you the details of my report as soon as i can. Again, thank you for entertaining my concern.
Sony Xperia Support
Message 4 of 24
6,512 Views
Message 4 of 24

Re: Fatal Error during installation of Xperia Companion

With "phone nr" I mean the number that someone dials when they call your phone. Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 5 of 24
6,481 Views
Message 5 of 24

Re: Fatal Error during installation of Xperia Companion

@Christofer sir, good day. Any news about this? Thanks.
Sony Xperia Support
Message 6 of 24
6,472 Views
Message 6 of 24

Re: Fatal Error during installation of Xperia Companion

I have not received any new information but I will let you know as soon as I do.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Inhabitant
Message 7 of 24
6,463 Views
Message 7 of 24

Re: Fatal Error during installation of Xperia Companion

@Christofer Okay. Thanks.
Learner
Message 8 of 24
6,446 Views
Message 8 of 24

Re: Fatal Error during installation of Xperia Companion

[12E0:12BC][2016-05-14T18:18:26]i001: Burn v3.10.2.2516, Windows v6.1 (Build 7601: Service Pack 1), path: c:\Temp\{8F424F7D-891B-4D7E-A9FD-FB6B743713AB}\.cr\xcs1440.tmp.exe
[12E0:12BC][2016-05-14T18:18:26]i000: Initializing string variable 'Transforms' to value ''
[12E0:12BC][2016-05-14T18:18:26]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Sony\Xperia Companion\XperiaCompanion.exe'
[12E0:12BC][2016-05-14T18:18:26]i009: Command Line: '-burn.clean.room=C:\Temp\xcs1440.tmp.exe -lang 1049 Transforms=1049.mst'
[12E0:12BC][2016-05-14T18:18:26]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Temp\xcs1440.tmp.exe'
[12E0:12BC][2016-05-14T18:18:26]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Temp\'
[12E0:12BC][2016-05-14T18:18:26]i000: Setting string variable 'WixBundleLog' to value 'c:\Temp\Xperia_Companion_20160514181826.log'
[12E0:12BC][2016-05-14T18:18:26]i000: Setting string variable 'WixBundleName' to value 'Xperia Companion'
[12E0:12BC][2016-05-14T18:18:26]i000: Setting string variable 'WixBundleManufacturer' to value 'Sony'
[12E0:163C][2016-05-14T18:18:26]i000: Setting string variable 'Transforms' to value '1049.mst'
[12E0:163C][2016-05-14T18:18:26]i000: Setting numeric variable 'WixStdBALanguageId' to value 1049
[12E0:163C][2016-05-14T18:18:26]i000: Setting version variable 'WixBundleFileVersion' to value '1.1.24.0'
[12E0:12BC][2016-05-14T18:18:26]i100: Detect begin, 1 packages
[12E0:12BC][2016-05-14T18:18:26]i101: Detected package: installer, state: Absent, cached: None
[12E0:12BC][2016-05-14T18:18:26]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[12E0:12BC][2016-05-14T18:18:26]i199: Detect complete, result: 0x0
[12E0:163C][2016-05-14T18:18:28]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[12E0:12BC][2016-05-14T18:18:28]i200: Plan begin, 1 packages, action: Install
[12E0:12BC][2016-05-14T18:18:28]i000: Setting string variable 'WixBundleRollbackLog_installer' to value 'c:\Temp\Xperia_Companion_20160514181826_000_installer_rollback.log'
[12E0:12BC][2016-05-14T18:18:28]i000: Setting string variable 'WixBundleLog_installer' to value 'c:\Temp\Xperia_Companion_20160514181826_000_installer.log'
[12E0:12BC][2016-05-14T18:18:28]i201: Planned package: installer, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[12E0:12BC][2016-05-14T18:18:28]i299: Plan complete, result: 0x0
[12E0:12BC][2016-05-14T18:18:28]i300: Apply begin
[12E0:12BC][2016-05-14T18:18:28]i010: Launching elevated engine process.
[12E0:12BC][2016-05-14T18:18:28]i011: Launched elevated engine process.
[12E0:12BC][2016-05-14T18:18:29]i012: Connected to elevated engine.
[12B8:1440][2016-05-14T18:18:29]i358: Pausing automatic updates.
[12B8:1440][2016-05-14T18:18:29]i359: Paused automatic updates.
[12B8:1440][2016-05-14T18:18:29]i360: Creating a system restore point.
[12B8:1440][2016-05-14T18:18:44]i361: Created a system restore point.
[12B8:1440][2016-05-14T18:18:44]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}, options: 0x7, disable resume: No
[12B8:1440][2016-05-14T18:18:44]i000: Caching bundle from: 'c:\Temp\{3CD33985-D2D0-4875-BAFD-195BF6FC4452}\.be\bundle.exe' to: 'C:\ProgramData\Package Cache\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}\bundle.exe'
[12B8:1440][2016-05-14T18:18:44]i320: Registering bundle dependency provider: {69fb49e3-2848-40e8-9fdd-8f02e02c327a}, version: 1.1.24.0
[12B8:1440][2016-05-14T18:18:44]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}, resume: Active, restart initiated: No, disable resume: No
[12E0:13A0][2016-05-14T18:18:44]i336: Acquiring container: WixAttachedContainer, copy from: C:\Temp\xcs1440.tmp.exe
[12E0:13A0][2016-05-14T18:18:44]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Temp\'
[12B8:17D4][2016-05-14T18:18:46]i305: Verified acquired payload: installer at path: C:\ProgramData\Package Cache\.unverified\installer, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\Xperia Companion.msi.
[12B8:17D4][2016-05-14T18:18:46]i305: Verified acquired payload: pay055A45FB266F95D3A2661DD75DAD6947 at path: C:\ProgramData\Package Cache\.unverified\pay055A45FB266F95D3A2661DD75DAD6947, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\2070.mst.
[12B8:17D4][2016-05-14T18:18:46]i305: Verified acquired payload: pay0F2C8DAAE05024038EC4C870659BBABB at path: C:\ProgramData\Package Cache\.unverified\pay0F2C8DAAE05024038EC4C870659BBABB, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1029.mst.
[12B8:17D4][2016-05-14T18:18:46]i305: Verified acquired payload: pay24674264D1A8E4F4BFB3F0D5EE3AA7FF at path: C:\ProgramData\Package Cache\.unverified\pay24674264D1A8E4F4BFB3F0D5EE3AA7FF, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1046.mst.
[12B8:17D4][2016-05-14T18:18:46]i305: Verified acquired payload: pay2FF1DDD34B905442B4229D4D339E5D3A at path: C:\ProgramData\Package Cache\.unverified\pay2FF1DDD34B905442B4229D4D339E5D3A, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1031.mst.
[12B8:17D4][2016-05-14T18:18:46]i305: Verified acquired payload: pay319B2D6A55AD403242965A32032E6FDA at path: C:\ProgramData\Package Cache\.unverified\pay319B2D6A55AD403242965A32032E6FDA, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1041.mst.
[12B8:17D4][2016-05-14T18:18:47]i305: Verified acquired payload: pay34BE152CA820B7F2FC6D133ED85BB527 at path: C:\ProgramData\Package Cache\.unverified\pay34BE152CA820B7F2FC6D133ED85BB527, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1032.mst.
[12B8:17D4][2016-05-14T18:18:47]i305: Verified acquired payload: pay3CEF63259BC0397C6818C450D6766824 at path: C:\ProgramData\Package Cache\.unverified\pay3CEF63259BC0397C6818C450D6766824, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1035.mst.
[12B8:17D4][2016-05-14T18:18:47]i305: Verified acquired payload: pay411156066AAC7C81B4BB13ACC6083809 at path: C:\ProgramData\Package Cache\.unverified\pay411156066AAC7C81B4BB13ACC6083809, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1044.mst.
[12B8:17D4][2016-05-14T18:18:47]i305: Verified acquired payload: pay52B528DB7957BF8B1F9BC9B646B81141 at path: C:\ProgramData\Package Cache\.unverified\pay52B528DB7957BF8B1F9BC9B646B81141, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1034.mst.
[12B8:17D4][2016-05-14T18:18:47]i305: Verified acquired payload: pay54877AE575376DD3FCF7445A56B33562 at path: C:\ProgramData\Package Cache\.unverified\pay54877AE575376DD3FCF7445A56B33562, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\2052.mst.
[12B8:17D4][2016-05-14T18:18:47]i305: Verified acquired payload: pay5BD79DD9FCA5DE13DC7C1471C67DABD2 at path: C:\ProgramData\Package Cache\.unverified\pay5BD79DD9FCA5DE13DC7C1471C67DABD2, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1043.mst.
[12B8:17D4][2016-05-14T18:18:47]i305: Verified acquired payload: pay6B4BECF2D017877B1B91C02620CCA38C at path: C:\ProgramData\Package Cache\.unverified\pay6B4BECF2D017877B1B91C02620CCA38C, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1025.mst.
[12B8:17D4][2016-05-14T18:18:47]i305: Verified acquired payload: pay7584EB8E694CA6C3873454C34800CAA4 at path: C:\ProgramData\Package Cache\.unverified\pay7584EB8E694CA6C3873454C34800CAA4, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1053.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: pay9A0A26E886D59BD5052E1D2E8A13F5F4 at path: C:\ProgramData\Package Cache\.unverified\pay9A0A26E886D59BD5052E1D2E8A13F5F4, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1055.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: pay9B80EAF902602928E606B9FBFFDC3AEB at path: C:\ProgramData\Package Cache\.unverified\pay9B80EAF902602928E606B9FBFFDC3AEB, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1054.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: pay9BCA3196A33B55223FA554AF095EFCD4 at path: C:\ProgramData\Package Cache\.unverified\pay9BCA3196A33B55223FA554AF095EFCD4, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1028.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: pay9CBBC781007F1F38CB5ED990A2DF1A9C at path: C:\ProgramData\Package Cache\.unverified\pay9CBBC781007F1F38CB5ED990A2DF1A9C, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1030.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: payBFF86BD8A51C44725CAD094DCBD4BC30 at path: C:\ProgramData\Package Cache\.unverified\payBFF86BD8A51C44725CAD094DCBD4BC30, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1045.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: payC50A35B509C44424BD95E1AEE92233A5 at path: C:\ProgramData\Package Cache\.unverified\payC50A35B509C44424BD95E1AEE92233A5, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\3076.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: payCDE4DF5AB40AFD580A84FFCADA188AC1 at path: C:\ProgramData\Package Cache\.unverified\payCDE4DF5AB40AFD580A84FFCADA188AC1, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1049.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: payCF1D3D3C6E51AD586CC057F6A77ADE88 at path: C:\ProgramData\Package Cache\.unverified\payCF1D3D3C6E51AD586CC057F6A77ADE88, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1038.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: payE0B3DCE8D3491CFB9537CE214284A018 at path: C:\ProgramData\Package Cache\.unverified\payE0B3DCE8D3491CFB9537CE214284A018, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1037.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: payF5F78D6852F312FCF6126ADCD867BBFB at path: C:\ProgramData\Package Cache\.unverified\payF5F78D6852F312FCF6126ADCD867BBFB, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1040.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: payF9E3FE7C939716F94AA400B38CD34AC8 at path: C:\ProgramData\Package Cache\.unverified\payF9E3FE7C939716F94AA400B38CD34AC8, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1036.mst.
[12B8:17D4][2016-05-14T18:18:48]i305: Verified acquired payload: payFD5CB1A24420AB6741ABF78CF345444A at path: C:\ProgramData\Package Cache\.unverified\payFD5CB1A24420AB6741ABF78CF345444A, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1042.mst.
[12B8:1440][2016-05-14T18:18:48]i323: Registering package dependency provider: {A200B3A0-279C-4282-98D3-D2BF5B1E49AD}, version: 1.1.24.0, package: installer
[12B8:1440][2016-05-14T18:18:48]i301: Applying execute package: installer, action: Install, path: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\Xperia Companion.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" TRANSFORMS="1049.mst"'
[12B8:1440][2016-05-14T18:19:10]e000: Error 0x80070643: Failed to install MSI package.
[12B8:1440][2016-05-14T18:19:10]e000: Error 0x80070643: Failed to execute MSI package.
[12E0:12BC][2016-05-14T18:19:10]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[12E0:12BC][2016-05-14T18:19:10]i319: Applied execute package: installer, result: 0x80070643, restart: None
[12E0:12BC][2016-05-14T18:19:10]e000: Error 0x80070643: Failed to execute MSI package.
[12B8:1440][2016-05-14T18:19:10]i318: Skipped rollback of package: installer, action: Uninstall, already: Absent
[12E0:12BC][2016-05-14T18:19:10]i319: Applied rollback package: installer, result: 0x0, restart: None
[12B8:1440][2016-05-14T18:19:10]i329: Removed package dependency provider: {A200B3A0-279C-4282-98D3-D2BF5B1E49AD}, package: installer
[12B8:1440][2016-05-14T18:19:10]i351: Removing cached package: installer, from path: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\
[12B8:1440][2016-05-14T18:19:10]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}, resume: None, restart: None, disable resume: No
[12B8:1440][2016-05-14T18:19:10]i330: Removed bundle dependency provider: {69fb49e3-2848-40e8-9fdd-8f02e02c327a}
[12B8:1440][2016-05-14T18:19:10]i352: Removing cached bundle: {69fb49e3-2848-40e8-9fdd-8f02e02c327a}, from path: C:\ProgramData\Package Cache\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}\
[12B8:1440][2016-05-14T18:19:10]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}, resume: None, restart initiated: No, disable resume: No
[12E0:12BC][2016-05-14T18:19:11]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

here is the error when installing.

 

Sony Xperia Z5 Compact
Visitor
Message 9 of 24
6,408 Views
Message 9 of 24

Fatal error when downloading Xperia companion.

Hi there, I just recieved an Xperia z5 from a free upgrade and continue to get a Fatal error from both website and phone installation process.

 

Name: Dylan
Phone nr:
E-mail:
Country:Canada
PC operating system:Windows 10.

 

Here is the error log:

[23AC:23B0][2016-05-17T00:51:03]i001: Burn v3.10.2.2516, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Users\Dylan\AppData\Local\Temp\{76820AD9-6DA0-49F5-A973-33B62F71883A}\.cr\xcs2BE5.tmp.exe
[23AC:23B0][2016-05-17T00:51:03]i000: Initializing string variable 'Transforms' to value ''
[23AC:23B0][2016-05-17T00:51:03]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Sony\Xperia Companion\XperiaCompanion.exe'
[23AC:23B0][2016-05-17T00:51:03]i009: Command Line: '-burn.clean.room=C:\Users\Dylan\AppData\Local\Temp\xcs2BE5.tmp.exe -lang 1033 Transforms='
[23AC:23B0][2016-05-17T00:51:03]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Dylan\AppData\Local\Temp\xcs2BE5.tmp.exe'
[23AC:23B0][2016-05-17T00:51:03]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Dylan\AppData\Local\Temp\'
[23AC:23B0][2016-05-17T00:51:03]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Dylan\AppData\Local\Temp\Xperia_Companion_20160517005103.log'
[23AC:23B0][2016-05-17T00:51:03]i000: Setting string variable 'WixBundleName' to value 'Xperia Companion'
[23AC:23B0][2016-05-17T00:51:03]i000: Setting string variable 'WixBundleManufacturer' to value 'Sony'
[23AC:23CC][2016-05-17T00:51:03]i000: Setting string variable 'Transforms' to value ''
[23AC:23CC][2016-05-17T00:51:03]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[23AC:23CC][2016-05-17T00:51:03]i000: Setting version variable 'WixBundleFileVersion' to value '1.1.24.0'
[23AC:23B0][2016-05-17T00:51:03]i100: Detect begin, 1 packages
[23AC:23B0][2016-05-17T00:51:03]i101: Detected package: installer, state: Absent, cached: None
[23AC:23B0][2016-05-17T00:51:03]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[23AC:23B0][2016-05-17T00:51:03]i199: Detect complete, result: 0x0
[23AC:23CC][2016-05-17T00:51:05]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[23AC:23B0][2016-05-17T00:51:05]i200: Plan begin, 1 packages, action: Install
[23AC:23B0][2016-05-17T00:51:05]i000: Setting string variable 'WixBundleRollbackLog_installer' to value 'C:\Users\Dylan\AppData\Local\Temp\Xperia_Companion_20160517005103_000_installer_rollback.log'
[23AC:23B0][2016-05-17T00:51:05]i000: Setting string variable 'WixBundleLog_installer' to value 'C:\Users\Dylan\AppData\Local\Temp\Xperia_Companion_20160517005103_000_installer.log'
[23AC:23B0][2016-05-17T00:51:05]i201: Planned package: installer, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[23AC:23B0][2016-05-17T00:51:05]i299: Plan complete, result: 0x0
[23AC:23B0][2016-05-17T00:51:05]i300: Apply begin
[23AC:23B0][2016-05-17T00:51:06]i010: Launching elevated engine process.
[23AC:23B0][2016-05-17T00:51:07]i011: Launched elevated engine process.
[23AC:23B0][2016-05-17T00:51:07]i012: Connected to elevated engine.
[23D4:1F34][2016-05-17T00:51:07]i358: Pausing automatic updates.
[23D4:1F34][2016-05-17T00:51:07]i359: Paused automatic updates.
[23D4:1F34][2016-05-17T00:51:07]i360: Creating a system restore point.
[23D4:1F34][2016-05-17T00:51:19]i361: Created a system restore point.
[23D4:1F34][2016-05-17T00:51:19]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}, options: 0x7, disable resume: No
[23D4:1F34][2016-05-17T00:51:19]i000: Caching bundle from: 'C:\Users\Dylan\AppData\Local\Temp\{5C491F0F-0297-41F1-9B7F-6B5372999987}\.be\bundle.exe' to: 'C:\ProgramData\Package Cache\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}\bundle.exe'
[23D4:1F34][2016-05-17T00:51:19]i320: Registering bundle dependency provider: {69fb49e3-2848-40e8-9fdd-8f02e02c327a}, version: 1.1.24.0
[23D4:1F34][2016-05-17T00:51:19]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}, resume: Active, restart initiated: No, disable resume: No
[23AC:24E4][2016-05-17T00:51:19]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\Dylan\AppData\Local\Temp\xcs2BE5.tmp.exe
[23AC:24E4][2016-05-17T00:51:19]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Dylan\AppData\Local\Temp\'
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: installer at path: C:\ProgramData\Package Cache\.unverified\installer, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\Xperia Companion.msi.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay055A45FB266F95D3A2661DD75DAD6947 at path: C:\ProgramData\Package Cache\.unverified\pay055A45FB266F95D3A2661DD75DAD6947, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\2070.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay0F2C8DAAE05024038EC4C870659BBABB at path: C:\ProgramData\Package Cache\.unverified\pay0F2C8DAAE05024038EC4C870659BBABB, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1029.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay24674264D1A8E4F4BFB3F0D5EE3AA7FF at path: C:\ProgramData\Package Cache\.unverified\pay24674264D1A8E4F4BFB3F0D5EE3AA7FF, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1046.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay2FF1DDD34B905442B4229D4D339E5D3A at path: C:\ProgramData\Package Cache\.unverified\pay2FF1DDD34B905442B4229D4D339E5D3A, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1031.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay319B2D6A55AD403242965A32032E6FDA at path: C:\ProgramData\Package Cache\.unverified\pay319B2D6A55AD403242965A32032E6FDA, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1041.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay34BE152CA820B7F2FC6D133ED85BB527 at path: C:\ProgramData\Package Cache\.unverified\pay34BE152CA820B7F2FC6D133ED85BB527, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1032.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay3CEF63259BC0397C6818C450D6766824 at path: C:\ProgramData\Package Cache\.unverified\pay3CEF63259BC0397C6818C450D6766824, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1035.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay411156066AAC7C81B4BB13ACC6083809 at path: C:\ProgramData\Package Cache\.unverified\pay411156066AAC7C81B4BB13ACC6083809, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1044.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay52B528DB7957BF8B1F9BC9B646B81141 at path: C:\ProgramData\Package Cache\.unverified\pay52B528DB7957BF8B1F9BC9B646B81141, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1034.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay54877AE575376DD3FCF7445A56B33562 at path: C:\ProgramData\Package Cache\.unverified\pay54877AE575376DD3FCF7445A56B33562, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\2052.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay5BD79DD9FCA5DE13DC7C1471C67DABD2 at path: C:\ProgramData\Package Cache\.unverified\pay5BD79DD9FCA5DE13DC7C1471C67DABD2, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1043.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay6B4BECF2D017877B1B91C02620CCA38C at path: C:\ProgramData\Package Cache\.unverified\pay6B4BECF2D017877B1B91C02620CCA38C, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1025.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay7584EB8E694CA6C3873454C34800CAA4 at path: C:\ProgramData\Package Cache\.unverified\pay7584EB8E694CA6C3873454C34800CAA4, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1053.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay9A0A26E886D59BD5052E1D2E8A13F5F4 at path: C:\ProgramData\Package Cache\.unverified\pay9A0A26E886D59BD5052E1D2E8A13F5F4, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1055.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay9B80EAF902602928E606B9FBFFDC3AEB at path: C:\ProgramData\Package Cache\.unverified\pay9B80EAF902602928E606B9FBFFDC3AEB, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1054.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay9BCA3196A33B55223FA554AF095EFCD4 at path: C:\ProgramData\Package Cache\.unverified\pay9BCA3196A33B55223FA554AF095EFCD4, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1028.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: pay9CBBC781007F1F38CB5ED990A2DF1A9C at path: C:\ProgramData\Package Cache\.unverified\pay9CBBC781007F1F38CB5ED990A2DF1A9C, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1030.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: payBFF86BD8A51C44725CAD094DCBD4BC30 at path: C:\ProgramData\Package Cache\.unverified\payBFF86BD8A51C44725CAD094DCBD4BC30, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1045.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: payC50A35B509C44424BD95E1AEE92233A5 at path: C:\ProgramData\Package Cache\.unverified\payC50A35B509C44424BD95E1AEE92233A5, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\3076.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: payCDE4DF5AB40AFD580A84FFCADA188AC1 at path: C:\ProgramData\Package Cache\.unverified\payCDE4DF5AB40AFD580A84FFCADA188AC1, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1049.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: payCF1D3D3C6E51AD586CC057F6A77ADE88 at path: C:\ProgramData\Package Cache\.unverified\payCF1D3D3C6E51AD586CC057F6A77ADE88, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1038.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: payE0B3DCE8D3491CFB9537CE214284A018 at path: C:\ProgramData\Package Cache\.unverified\payE0B3DCE8D3491CFB9537CE214284A018, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1037.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: payF5F78D6852F312FCF6126ADCD867BBFB at path: C:\ProgramData\Package Cache\.unverified\payF5F78D6852F312FCF6126ADCD867BBFB, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1040.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: payF9E3FE7C939716F94AA400B38CD34AC8 at path: C:\ProgramData\Package Cache\.unverified\payF9E3FE7C939716F94AA400B38CD34AC8, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1036.mst.
[23D4:22EC][2016-05-17T00:51:21]i305: Verified acquired payload: payFD5CB1A24420AB6741ABF78CF345444A at path: C:\ProgramData\Package Cache\.unverified\payFD5CB1A24420AB6741ABF78CF345444A, moving to: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\1042.mst.
[23D4:1F34][2016-05-17T00:51:21]i323: Registering package dependency provider: {A200B3A0-279C-4282-98D3-D2BF5B1E49AD}, version: 1.1.24.0, package: installer
[23D4:1F34][2016-05-17T00:51:21]i301: Applying execute package: installer, action: Install, path: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\Xperia Companion.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" TRANSFORMS=""'
[23D4:1F34][2016-05-17T00:51:30]e000: Error 0x80070643: Failed to install MSI package.
[23D4:1F34][2016-05-17T00:51:30]e000: Error 0x80070643: Failed to execute MSI package.
[23AC:23B0][2016-05-17T00:51:30]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[23AC:23B0][2016-05-17T00:51:30]i319: Applied execute package: installer, result: 0x80070643, restart: None
[23AC:23B0][2016-05-17T00:51:30]e000: Error 0x80070643: Failed to execute MSI package.
[23D4:1F34][2016-05-17T00:51:30]i318: Skipped rollback of package: installer, action: Uninstall, already: Absent
[23AC:23B0][2016-05-17T00:51:30]i319: Applied rollback package: installer, result: 0x0, restart: None
[23D4:1F34][2016-05-17T00:51:30]i329: Removed package dependency provider: {A200B3A0-279C-4282-98D3-D2BF5B1E49AD}, package: installer
[23D4:1F34][2016-05-17T00:51:30]i351: Removing cached package: installer, from path: C:\ProgramData\Package Cache\{A200B3A0-279C-4282-98D3-D2BF5B1E49AD}v1.1.24.0\
[23D4:1F34][2016-05-17T00:51:30]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}, resume: None, restart: None, disable resume: No
[23D4:1F34][2016-05-17T00:51:30]i330: Removed bundle dependency provider: {69fb49e3-2848-40e8-9fdd-8f02e02c327a}
[23D4:1F34][2016-05-17T00:51:30]i352: Removing cached bundle: {69fb49e3-2848-40e8-9fdd-8f02e02c327a}, from path: C:\ProgramData\Package Cache\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}\
[23D4:1F34][2016-05-17T00:51:30]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{69fb49e3-2848-40e8-9fdd-8f02e02c327a}, resume: None, restart initiated: No, disable resume: No
[23AC:23B0][2016-05-17T00:51:30]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

 

Emperor
Message 10 of 24
6,396 Views
Message 10 of 24

Re: Fatal error when downloading Xperia companion.

Could you elaborate on the issue



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)