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Cannot Install Xperia Companion

SOLVED
Enthusiast
Message 1 of 91
295,174 Views
Message 1 of 91

Cannot Install Xperia Companion

I downloaded the Setup of Xperia Companion from here

http://support.sonymobile.com/global-en/tools/xperia-companion/

 

But when I tried to install it, it gives an Error

"The procedure entry point setDefaultDllDirectories could not be located in the dynamic link library KERNEL32.dll"

 

See the image

Untitled.png

 

I tried the sfc/ scannow option too. But it did not fixed the issue.

 

Previous updates of the Xperia Companion installed successfully. This happened only in the new Update. I had Xperia Companion installed before the new update came. After the new update notification came, I downloaded the new update from the Sony site, then I removed the old version, then tried to install it. But this error comes.

 

My Computer is Windows 7 Ultimate Service Pack 1

It has all the requirements.

-------------------------------------------------------
Xperia Z5 Premium (E6853) | Xperia Z1 (C6903)
1 ACCEPTED SOLUTION

Accepted Solutions
Rookie
Message 4 of 91
527,168 Views
Message 4 of 91

XPERIA solve the problem the program's inauguration

Welcome
This problem happened to me, and after a long search we found the solution
1- This link .... chose him to your operating system

2- https://support.microsoft.com/en-us/kb/2533623

22.png

 


3- KB2533623 download file
4- Set up  KB2533623
The program recognizes the device and end the problem

Regards

90 REPLIES 90
Emperor
Message 2 of 91
295,100 Views
Message 2 of 91

Re: Cannot Install Xperia Companion

Google is your friend

 

http://pcsupport.about.com/od/findbyerrormessage/a/kernel32dll.htm




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 3 of 91
294,545 Views
Message 3 of 91

Re: Cannot Install Xperia Companion

Any update ? , i have the same problem Thinking Face

Rookie
Message 4 of 91
527,169 Views
Message 4 of 91

XPERIA solve the problem the program's inauguration

Welcome
This problem happened to me, and after a long search we found the solution
1- This link .... chose him to your operating system

2- https://support.microsoft.com/en-us/kb/2533623

22.png

 


3- KB2533623 download file
4- Set up  KB2533623
The program recognizes the device and end the problem

Regards

Enthusiast
Message 5 of 91
294,004 Views
Message 5 of 91

Re: XPERIA solve the problem the program's inauguration

@shgh2

After the Installation of this Update the problem Fixed

Thanks Bro

-------------------------------------------------------
Xperia Z5 Premium (E6853) | Xperia Z1 (C6903)
Rookie
Message 6 of 91
293,876 Views
Message 6 of 91

Re: XPERIA solve the problem the program's inauguration

With respect bro
Good luck

Learner
Message 7 of 91
292,150 Views
Message 7 of 91

Re: Cannot Install Xperia Companion

Hi...

 

I already download the kb2533623 for windows 7 x64. But this error appears :

 

Error.jpg

 

What would be the cause? Kindly help. Tq

 

One time poster
Message 8 of 91
289,400 Views
Message 8 of 91

Re: Cannot Install Xperia Companion

ty bro

One time poster
Message 9 of 91
288,095 Views
Message 9 of 91

Re: Cannot Install Xperia Companion

i have same problem in windows 7 Ultimate 

 

One time poster
Message 10 of 91
287,255 Views
Message 10 of 91

Re: Cannot Install Xperia Companion

when i was going to install xperiacompanion my pc show me setup failed and some information of log file...now what do i do??