account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Cannot Install Xperia Companion

SOLVED
Apprentice
Message 61 of 91
2,108 Views
Message 61 of 91

Re: unable to install the sony pc campaign


@st_Рaulus wrote:

Hi. This post
https://talk.sonymobile.com/t5/PC-Mac-Software/Cannot-Install-Xperia-Companion/m-p/1168061#M4344

was marked as solution. I wonder - how safe is it?



Hi!

 

It should be safe - it is from Microsoft. But it did not help me with this particular problem.

 

/Lars

Apprentice
Message 62 of 91
2,107 Views
Message 62 of 91

Re: Cannot Install Xperia Companion


@Gibboso wrote:

Thanks Bulkatos! That worked for me!  Pay attention in the AppData/Temp (directory may be invisible, show them in settings)  the file should be a .tmp file, not an Exe :smileysmileywink:


Hi, can you try to clarify what files you are talking about and what should be done to them?

Apprentice
Message 63 of 91
2,105 Views
Message 63 of 91

Re: Cannot Install Xperia Companion


@uliwooly wrote:

Google is your friend

 

http://pcsupport.about.com/od/findbyerrormessage/a/kernel32dll.htm


Hi,

 

I tried everything except the reinstallation of windows. None of them solved the issue.

 

/Lars

One time poster
Message 64 of 91
2,041 Views
Message 64 of 91

Re: Cannot Install Xperia Companion

thanks bro , cant believe i had to go through all these pages just to find a really simple solution ,, aprreciate man..

 

Apprentice
Message 65 of 91
2,026 Views
Message 65 of 91

Re: Cannot Install Xperia Companion


@shiv199 wrote:

thanks bro , cant believe i had to go through all these pages just to find a really simple solution ,, aprreciate man..

 


What solved the problem for you?

One time poster
Message 66 of 91
1,981 Views
Message 66 of 91

Re: XPERIA solve the problem the program's inauguration

It's work wonder I was also facing the same issue when I was trying to install Sony tools.but after following your  instruction and download n install for win 7 x86 its installed successfully, Thanks,

Visitor
Message 67 of 91
1,964 Views
Message 67 of 91

Re: XPERIA solve the problem the program's inauguration

i get this error

[07C4:151C][2017-07-27T20:54:12]i001: Burn v3.10.3.3007, Windows v6.0 (Build 6000: Service Pack 0), path: C:\Users\jcs\AppData\Local\Temp\{D58C4677-DBCA-46E6-9C96-9EB8323A6E1A}\.cr\xcs6AD4.tmp.exe
[07C4:151C][2017-07-27T20:54:12]i000: Initializing numeric variable 'XcAutoUpdate' to value '0'
[07C4:151C][2017-07-27T20:54:12]i000: Initializing string variable 'Transforms' to value ''
[07C4:151C][2017-07-27T20:54:12]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Sony\Xperia Companion\XperiaCompanion.exe'
[07C4:151C][2017-07-27T20:54:12]i009: Command Line: '-burn.clean.room=C:\Users\jcs\AppData\Local\Temp\xcs6AD4.tmp.exe -burn.filehandle.attached=276 -burn.filehandle.self=284 /secureloc -lang 1033 Transforms='
[07C4:151C][2017-07-27T20:54:12]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\jcs\AppData\Local\Temp\xcs6AD4.tmp.exe'
[07C4:151C][2017-07-27T20:54:12]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\jcs\AppData\Local\Temp\'
[07C4:151C][2017-07-27T20:54:13]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\jcs\AppData\Local\Temp\Xperia_Companion_20170727205413.log'
[07C4:151C][2017-07-27T20:54:13]i000: Setting string variable 'WixBundleName' to value 'Xperia Companion'
[07C4:151C][2017-07-27T20:54:13]i000: Setting string variable 'WixBundleManufacturer' to value 'Sony'
[07C4:150C][2017-07-27T20:54:13]i000: Setting string variable 'Transforms' to value ''
[07C4:150C][2017-07-27T20:54:13]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[07C4:150C][2017-07-27T20:54:13]i000: Setting version variable 'WixBundleFileVersion' to value '1.7.2.0'
[07C4:151C][2017-07-27T20:54:13]i100: Detect begin, 3 packages
[07C4:151C][2017-07-27T20:54:13]i101: Detected package: installer, state: Absent, cached: None
[07C4:151C][2017-07-27T20:54:13]i101: Detected package: serviceinstaller32, state: Absent, cached: None
[07C4:151C][2017-07-27T20:54:13]i101: Detected package: serviceinstaller64, state: Absent, cached: None
[07C4:151C][2017-07-27T20:54:13]i052: Condition 'VersionNT >= v6.1' evaluates to false.
[07C4:151C][2017-07-27T20:54:13]e000: This application is only supported on Windows 7 or higher.
[07C4:151C][2017-07-27T20:54:13]e000: Error 0x81f40001: Bundle condition evaluated to false: VersionNT >= v6.1
[07C4:151C][2017-07-27T20:54:13]i199: Detect complete, result: 0x0

Visitor
Message 68 of 91
1,964 Views
Message 68 of 91

Re: XPERIA solve the problem the program's inauguration

KB2533623 download file

still not able to install xperia companion

One time poster
Message 69 of 91
1,957 Views
Message 69 of 91

Sony PC Companion at installation a mistake kernell32.dll

please help. my device Xperia x f5122, my pc windows cannot instal xperia companion, have a notification like thisCapture.JPG

One time poster
Message 70 of 91
1,925 Views
Message 70 of 91

Re: Cannot Install Xperia Companion

For anyone experiencing the " Check log file" message. This solves it.