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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Can't repair my phone using Xperia companion

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Adept
Message 1 of 41
41,038 Views
Message 1 of 41

Can't repair my phone using Xperia companion

With the notifications problme being persistant and without any hope of a solution I decided to use Xperia companion to perform a software repair in hope it might fix the problem. Now I'm not even able to do that...everytime I run the software repair and after checking that I know my gmail account information I get the "intializing" screen and then the process stops and I get the following message:

 

Software repair error
An error occurred while repairing your device.
Please try again. If the problem persists, please contact Sony support.
Error code: UELoginUnexpectedExit
Code_0

 

I've tried 5 times now and evertime I get that same message...what shall I do??

1 ACCEPTED SOLUTION

Accepted Solutions
Adept
Message 3 of 41
60,630 Views
Message 3 of 41

Re: Can't repair my phone using Xperia companion

Thanks for the prompt reply. I managed to solve the problem by uninstalling the Xperia companion and reinstalling it again...that fixed it.

View solution in original post

40 REPLIES 40
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Sony Xperia Support
Message 2 of 41
41,022 Views
Message 2 of 41

Re: Can't repair my phone using Xperia companion

Hi @isbesheer,

 

If Xperia companion is not working correctly there are a few steps that you can try to resolve this.

Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.

  • Try different USB cables and a different USB port in your computer.
  • Make sure that you have a working Internet access. Visit any website, for example, www.sonymobile.com, to verify that the computer can access the Internet. If that is a problem, please check cable, router or the Internet service provider etc.
  • Check your firewall and make sure that Sony Ericsson Update Engine and Xperia Companion are allowed to access the Internet. For instructions, refer to the user guide for the firewall.
  • Check your proxy settings. If you are trying to update your device when connected to a corporate network, you might be using a proxy. Contact your network administrator for further assistance.
  • Check that Java is up to date on your computer. https://java.com/en/download/
  • Restart the computer and try again.

Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Adept
Message 3 of 41
60,631 Views
Message 3 of 41

Re: Can't repair my phone using Xperia companion

Thanks for the prompt reply. I managed to solve the problem by uninstalling the Xperia companion and reinstalling it again...that fixed it.

View solution in original post

Highlighted
Sony Xperia Support
Message 4 of 41
40,975 Views
Message 4 of 41

Re: Can't repair my phone using Xperia companion

Glad to hear it is working @isbesheer Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Visitor
Message 5 of 41
40,505 Views
Message 5 of 41

Re: Can't repair my phone using Xperia companion

hello please can you tell me , should the device be opened or not ? because i cannt open my mobile for more than 3 days now 

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Emperor
Message 6 of 41
40,503 Views
Message 6 of 41

Re: Can't repair my phone using Xperia companion

@Gina2

 

which device do you have?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Visitor
Message 7 of 41
40,500 Views
Message 7 of 41

Re: Can't repair my phone using Xperia companion

sony xperia Z2

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Emperor
Message 8 of 41
40,495 Views
Message 8 of 41

Re: Can't repair my phone using Xperia companion

@Gina2

 

Do you get an error? does the computer recognize the phone?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Visitor
Message 9 of 41
40,493 Views
Message 9 of 41

Re: Can't repair my phone using Xperia companion

the app is nor recognizing my mobile ,, i clicked on software repair then i chose the first icon "phone or tablet" then it kept saying intializing for so long ....

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Emperor
Message 10 of 41
40,489 Views
Message 10 of 41

Re: Can't repair my phone using Xperia companion

@Gina2

 

Have you reinstalled XC ? Xperia Companion ? do you have the latest JAVA?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)